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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,770

796

143

127

386

10,222

ratings over the past year

Displaying all 266,189 reviews
Trusted Customer
11 months ago
Date of purchase: 09/10/2023
My delivery never arrived, when I called customer service, they resent my order (although many items out of stock) and second delivery never arrived. Called customer service again and they said the or
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your order. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
Trusted Customer
11 months ago
Date of purchase: 09/10/2023
A nice range of good’s to pick from. The parcel was packed very well. The parcel arrived very quickly. All round good service.
Trusted Customer
11 months ago
Date of purchase: 09/10/2023
Would definitely recommend the Works if you love to read. The savings are huge and so much to choose from.
LS
Linda Smith
11 months ago
Date of purchase: 09/07/2023
What Linda Smith said about The Works:
No comments
Trusted Customer
11 months ago
Date of purchase: 08/21/2023
Service was ok, but the speed of delivery could have been better. Some of the products aren't the best quality either.
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
It was brill I would buy lots more
GB
gillian brown
11 months ago
Date of purchase: 09/09/2023
What gillian brown said about The Works:
Well packed delivered to my door Yes i would recommend you
NO
Natalia Okrasa
11 months ago
Date of purchase: 09/09/2023
What Natalia Okrasa said about The Works:
Always friendly and helpful.
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
All my products where just what I needed
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
Quick delivery. Excellent product. Value for money.
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.