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The Works Reviews

Rated
Excellent

Inspiring and empowering customers to read, learn, create and play

Service
4.7
/5

5

4

3

2

1

8,770

796

143

127

386

10,222

ratings over the past year

Displaying all 266,188 reviews
RL
Richard Lew
11 months ago
Date of purchase: 09/09/2023
What Richard Lew said about The Works:
Being disabled it allows me to order what I want from the online range and collect from the shop being assisted by a member of staff placing the order in my vehicle
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
Very good service. Ordered on line and was here within a couple of days . Product was not damaged on arrival
LB
Lin Blyth
11 months ago
Date of purchase: 09/09/2023
What Lin Blyth said about The Works:
All items arrived promptly and were as described.
JR
Jamshed Romer
11 months ago
Date of purchase: 09/09/2023
What Jamshed Romer said about The Works:
Your surveys consistently come for ratings within a couple of days of purchasing many books. It is impossible to review the many books bought in that time. Therefore, I am obliged to disregard any r
...
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MW
moira withington
Porthleven
11 months ago
Date of purchase: 09/09/2023
What moira withington said about The Works:
Fast delivery, great prices and high quality items.
AK
Andrea Kerr
Hawick
11 months ago
Date of purchase: 09/09/2023
What Andrea Kerr said about The Works:
Quick delivery, great product, just what I was looking for. Super service.
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
Delivery was quick and goods were of good quality.
Trusted Customer
11 months ago
Date of purchase: 09/09/2023
Fast and reliable. Good products
Trusted Customer
11 months ago
Date of purchase: 09/08/2023
Returned 2 items never got a refund
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Donna Smith
The Works
11 months ago
Good afternoon, Thank you for your feedback. We have checked your online order, it does not show that any items have been returned. Please call Customer Service on 0121 313 6050 who will try to resolve your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.
DW
Diana Williamson
Cumnock
11 months ago
Date of purchase: 09/08/2023
What Diana Williamson said about The Works:
Excellent service
About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Boldmere House, Faraday Avenue, Hams Hall Distribution Park, Coleshill, Warwickshire, B46 1AL, United Kingdom
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About The Works
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.