I thank you for your quick response here, and to my separate email. I was expecting there to be an online queue for the reason you say, but hoped the queueing restrictions imposed would mean it worked well. And it did... right up to the minute where I'd seen it had charged my card, and then brought up a gateway error, with no on-screen or email confirmation, so no knowledge of whether it had worked or not. In fact it hadn't, as did the next two of various attempts also fail, as I found a good while later. But I got there eventually. :-)
So I'm sorry that my initial feedback was somewhat blunt, but that genuinely did reflect the experience I had. To be honest, I hadn't realised it was going into Feefo until the last moment.... I initially assumed it was an internal survey to you.
I'd add that I found your main phone number team to be *superb* in two calls to them with questions yesterday, and in fact gave each an end-call survey topic a complete 5/5 rating. (Although I then spoke to them again mid-morning after a long hold (expected), and whilst the gentleman was helpful we were cut off mid-conversation. You've answered my questions now anyway.
I've updated my rating here from 1 to 3 star to reflect my wider experience.
We look forward to having a wonderful time in WDW.
