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Walt Disney Travel Company Reviews | Customer Service Reviews for https://www.feefo.com/reviews/walt-disney-travel-company | Feefo

Displaying all 4,095 reviews

Gunnar Grubits

Odenheim (Germany)

5 months ago

Date of purchase: 04/18/2024

What Gunnar Grubits said about Walt Disney Travel Company:

The long wait to finally get to the booking portal was a bit annoying. The booking then went smoothly. However, it would be good to have the option of comparing prices on the relevant booking days. Th

...

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Geoffrey RichardsBray

Leicester

5 months ago

Date of purchase: 04/18/2024

What Geoffrey RichardsBray said about Walt Disney Travel Company:

Great, simple easy process. I expected the long wait today, I have preferences which the booking don’t allow so it requires a phone call later. It always works well in the past.

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

Really easy to use website. All possible questions were able to be researched and this made making the final decision on where to holiday next year a comfortable and straight forward choice.

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

Very easy to wait in the queue, good updates. Booking was super easy on the site, no glitches despite free Disney Dining opening today!

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Emma T

Suffolk

5 months ago

Date of purchase: 04/18/2024

What Emma T said about Walt Disney Travel Company:

The countdown for the queue to join the website worked really well, the time estimated was accurate. But once I got on to the website I had a timed out message which was a bit unsettling after a 3 hou

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Cheryl McCombe

Langbank

5 months ago

Date of purchase: 04/18/2024

What Cheryl McCombe said about Walt Disney Travel Company:

Excellent service from staff when calling for assistance. Easy to navigate website. Cheaper than travel agents. Can't wait for holiday time.

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

As expected great service

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

There was a wait which I expected due to the dining plan but it was managed well with updates on estimated time, the website worked really well and didn't stall and the website is easy to use.

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

1st tried booking at 6.45 this morning waiting for payment processing then your website crashed. Tried again and had to wait nearly 3 hours online. After finally managing to make the booking. it is no

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Meg

Walt Disney Travel Company

5 months ago

Dear Guest, Thank you for sharing your feedback. We are sorry to learn you experienced challenges during the booking process for your Walt Disney World Resort holiday. We are pleased to confirm that we have emailed you in relation to the feedback provided confirming the details of your booking. Rest assured that Guest feedback is an integral way for us to review our service levels and we thank you for sharing your observations. We have now passed your comments to our Technical Team for them to review the ways in which we can improve our website in relation to the booking process. We do hope you enjoy your time at Walt Disney World Resort. Kind Regards, Walt Disney Travel Company International

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Trusted Customer

5 months ago

Date of purchase: 04/18/2024

Just perfect, as always!

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About Walt Disney Travel Company

Walt Disney Travel Company is Disney's official holiday specialist, bringing you a great range of deals on Disney® Hotels, Disney Tickets and Disney holidays. We don't just sell Disney - we are Disney! Because Walt Disney Travel Company is part of the Disney family, you get that special Disney welcome and first-class service from the moment you speak to us. Our Disney Experts and website can help you plan your Disney holiday in detail, whether your heart is set on a trip to Walt Disney World® Resort in Florida, a Disney Cruise or a Disneyland® Paris break - plus, great deals and offers too.

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0800 169 0730

3 Queen Caroline Street, London, Greater London, W6 9PE, United Kingdom