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William Russell Reviews | Customer Service Reviews for https://www.feefo.com/reviews/william-russell-ltd | Feefo

Displaying all 1,316 reviews

Ossama Aly Ibrahim Elnawasany

7 years ago

Date of purchase: 04/07/2017

What Ossama Aly Ibrahim Elnawasany said about William Russell:

Generally, you are providing a good services however sometime the questions asked for approvals are not sounding logic. This may delay approvals for specific services where a quick response is require

...

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1 product purchased

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Trusted Customer

7 years ago

Date of purchase: 04/07/2017

We didn't like the approach of pushing to do the transfer day yes and day although we still had 3 weeks to do the payment. I understand they want to get the comission asap but not only does look despe

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James

William Russell

7 years ago

Hi. Thank you for your feedback and I'm sorry to hear about your experience with one of our brokers. We have let them know about this and asked them to speak with you directly. JL

1 product purchased

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Trusted Customer

7 years ago

Date of purchase: 04/07/2017

N/A

1 product purchased

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Yuqing Han

7 years ago

Date of purchase: 01/25/2017

What Yuqing Han said about William Russell:

Insurance

1 product purchased

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Trusted Customer

7 years ago

Date of purchase: 12/05/2016

The Sales employee was experienced and friendly.

1 product purchased

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Trusted Customer

7 years ago

Date of purchase: 12/23/2016

I didn't have any issues with my application so I am so far happy with the service

1 product purchased

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Bruce Kososki

7 years ago

Date of purchase: 12/31/2016

What Bruce Kososki said about William Russell:

so far it's been pretty negative. Payment done over a week ago, and still no insurance certificates or "proof" of insurance.

James

William Russell

7 years ago

Hi Bruce,

I've looked in to your account and you are covered but we are awaiting some documentation from yourself before we can issue your certificate of insurance. If you would like, email me at james.larter@william-russell.com and I will ask someone from our Dubai office to call you to discuss. James

Bruce Kososki

7 years ago

Actually this is not true. Your company finally issued the insurance certificate, but despite having all passport copies etc., you still spelled the names wrongly of 2 of my family members. Not impressed.

James

William Russell

7 years ago

Hi Bruce. I've asked our Dubai office to contact you to clarify this for you. James

1 product purchased

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Theresa Piil Laursen

7 years ago

Date of purchase: 12/31/2016

What Theresa Piil Laursen said about William Russell:

Venlige og hjælpsomme

1 product purchased

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Christos Papapetrou

Cyprus

7 years ago

Date of purchase: 11/30/2016

What Christos Papapetrou said about William Russell:

Very Professional service. Clear and comprehensive explanation of products with a very helpful customer service.

1 product purchased

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Eelco Dijkhuizen

Phnom Penh

7 years ago

Date of purchase: 11/30/2016

What Eelco Dijkhuizen said about William Russell:

Without thought or further questioning my previously injured knee was left out of the coverage. I work in an office, without the knee I can still work. It proves that systems are more important than p

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James

William Russell

7 years ago

Hi Eelco, Thank you for your review and we are sorry that you feel you have had a bad experience. We are quite clear that we exclude pre-existing medical conditions but we are happy to discuss your concerns with you if you would like to send an e-mail to james.larter@william-russell.com. Thanks, James

1 product purchased

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About William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom