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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

130

37

7

1

4

179

ratings over the past year

Displaying all 1,316 reviews
RD
Robert Dagge
Cambodia
1 month ago
Date of purchase: 01/07/2024
What Robert Dagge said about William Russell:
Excellent client service provided by a helpful and proactive staff in potentially difficult environments where communication with local hospital staff can be difficult.
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Angela Hurst
William Russell
1 month ago
Thank you very much for your positive review. We are very pleased to hear you are happy with the service you have received. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way. Thank you again for taking the time to comment.
1 product purchased
NW
Neil Watson
Mauritius
1 month ago
Date of purchase: 06/30/2024
What Neil Watson said about William Russell:
Simple easy to understand. With good administration.
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Angela Hurst
William Russell
1 month ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times. Thank you again for taking the time to comment.
1 product purchased
JZ
Jacobo Murillo Zolezzi
1 month ago
Date of purchase: 06/27/2024
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive review. We are so pleased to hear that you remain happy with the service you have received.
1 product purchased
Trusted Customer
1 month ago
Date of purchase: 06/30/2024
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. Please do get in touch at contact@william-russell.com.
1 product purchased
Trusted Customer
1 month ago
Date of purchase: 06/29/2024
I haven’t had to make a claim on my behalf yet but my husband received excellent service during his illness.
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Angela Hurst
William Russell
1 month ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and that we had been able to support your husband with his illness and past claims. Thanks again for taking the time to leave us your feedback.
1 product purchased
OS
Oscar Lowenskiold Smedsbodding
Cebu
1 month ago
Date of purchase: 05/30/2024
What Oscar Lowenskiold Smedsbodding said about William Russell:
Their plans are great and service is exellent. They help you if you need any help. Got help with my claim not long ago. Worth every penny and their homepage is easy to use when you need to file a clai
...
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Angela Hurst
William Russell
1 month ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked by our claims team. Your comments have been passed on to our claims team who were really pleased to hear of this. Thanks again for your feedback.
1 product purchased
Trusted Customer
1 month ago
Date of purchase: 06/16/2024
Neck brakers for old people In just 2 more years i may not be able to effort it!
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Angela Hurst
William Russell
1 month ago
Thanks very much for your review, we very much appreciate your feedback. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com.
1 product purchased
Trusted Customer
1 month ago
Date of purchase: 01/06/2024
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
1 product purchased
AG
A Gardiner
Milan
1 month ago
Date of purchase: 06/14/2024
What A Gardiner said about William Russell:
I have been with William Russell for many years, most of the years that I have been in Italy. I have no complaints about the service, I am particularly appreciative of the help given to me in changing
...
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Angela Hurst
William Russell
1 month ago
Thank you for taking the time to provide this valuable feedback and for being a William Russell customer for many years! We are glad to hear you are happy with the service you have received from us so far. Should you ever need to use your insurance, our team is always here to help whatever the situation so please do get in touch if you need our assistance.
1 product purchased
JH
Jonathan Harlow
1 month ago
Date of purchase: 06/18/2024
What Jonathan Harlow said about William Russell:
Quick and attentive response.
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Angela Hurst
William Russell
1 month ago
Thank you for your fantastic rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. We strive to deliver excellent quality customer care at all times.
1 product purchased
About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.