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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

127

37

6

1

4

175

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
8 months ago
Date of purchase: 11/15/2023
Very responsive and helpful to questions.
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Angela Hurst
William Russell
8 months ago
Many thanks for your review. We are delighted to hear that you are pleased with the service that you have received. Thank you again for leaving us your feedback.
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Trusted Customer
9 months ago
Date of purchase: 11/24/2023
claim and feed back very fast, use many years, cover lots of country. renew easy.
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Angela Hurst
William Russell
8 months ago
Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our teams. We sincerely thank you again for taking the time to comment.
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Gregory Andrew White
9 months ago
Date of purchase: 11/22/2023
What Gregory Andrew White said about William Russell:
fast and reasonable response times
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Angela Hurst
William Russell
8 months ago
Thank you for your positive review and feedback. We are grateful you have taken the time to contact us and we’re pleased to hear that you are happy with the service you have received from us. We understand your point regarding the cost of cover which is a concern affecting the medical insurance industry as a whole, please understand that we constantly look at ways that we can provide a comprehensive but affordable cover to our customers.
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Trusted Customer
9 months ago
Date of purchase: 11/22/2023
Just renewed
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Angela Hurst
William Russell
8 months ago
Many thanks for taking the time to leave us your review. Please do get in touch and let us know if there is more we can do to assist.
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Trusted Customer
9 months ago
Date of purchase: 11/22/2023
Eficiencia
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Angela Hurst
William Russell
8 months ago
Obrigado pela sua gentil avaliação e comentários. Temos o prazer de tê-lo conosco como novo membro da William Russell.
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Fernando Ricardo De Sousa Campos Sequeira
9 months ago
Date of purchase: 11/19/2023
What Fernando Ricardo De Sousa Campos Sequeira said about William Russell:
Fortunately, I haven't had to use the insurance so far, so it's difficult to be able to evaluate the efficiency of the policy/service. In any case, in terms of policy renewal, this has been done witho
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Angela Hurst
William Russell
8 months ago
Thank you for your review and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us so far. Please rest assured that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.
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Jan Thomas Swartsenburg
9 months ago
Date of purchase: 10/11/2023
What Jan Thomas Swartsenburg said about William Russell:
Am client for 18 years and NEVER had to submit a claim!!! NOT happy with WE rate increase from 6000 to 7000US partly because of withdrawal discount I normally enjoyed! Understand annual indexation a
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Angela Hurst
William Russell
8 months ago
Many thanks for taking the time to leave us your review. I can see that you still have a discount applied to your plan so in order to understand more about your experience and how we can improve this going forward please do get in touch at contact@william-russell.com. Thank you again for providing your feedback.
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Trusted Customer
9 months ago
Date of purchase: 01/11/2023
The surgeon and hospital were very slow in submitting the necessary documentation. It took more than 3 weeks from the initial request. After an initial letter of guarantee was issued the hospital then
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Angela Hurst
William Russell
9 months ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that we were able to assist you with your hospital situation. Thanks again for taking the time to leave us your review.
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David Caram Aboud
9 months ago
Date of purchase: 07/11/2023
What David Caram Aboud said about William Russell:
good local support
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Angela Hurst
William Russell
9 months ago
Thank you for your positive 5* review. We appreciate you renewing your Personal Health Plan for another year and have been happy to help. Thanks again for taking the time to leave us your comments.
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Trusted Customer
9 months ago
Date of purchase: 01/11/2023
They sent me my renewal option on time.
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Angela Hurst
William Russell
9 months ago
Many thanks for your review and comments. We appreciate you renewing your Personal Health Plan with us for another year and are here anytime you need us.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.