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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

127

37

6

1

4

175

ratings over the past year

Displaying all 1,318 reviews
SL
Sherrin Sook Ping Loh
Hong Kong
7 years ago
Date of purchase: 04/27/2017
What Sherrin Sook Ping Loh said about William Russell:
My renewal was handled in a transparent and efficient manner. To date my experience with William Russell Ltd has been a very positive one.
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Natalie Harris
William Russell
7 years ago
We are very happy to hear that your experience with us has been a positive one. Thank you for taking the time to leave your comments.
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GD
Geoffroy Marie Emmanuel de Drouas
7 years ago
Date of purchase: 04/03/2017
What Geoffroy Marie Emmanuel de Drouas said about William Russell:
I only used your services once, ten years ago. So far my wife and I are satisfied. My only concern is that being ultimately insured by Allianz, why do we have to go through two insurance brokers, one
...
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Natalie Harris
William Russell
7 years ago
Thank you for your review and 4* rating. As the provider of the Global Health plans, William Russell are unable to give you advice about other companies or plans, we can only give you information about what our plans cover. Some of our customers may choose to use a broker who can provide advice and information about other companies, other plans and premiums. Unfortunately, as much as we would like to, it is just not possible to charge premiums in various different currencies. At present, we can only accept payment in GBP, USD or Euros. In regards to your comment about flexible coverage with higher premium if hospitalisation is required outside the home country, this sounds very much like our Essential plan. I believe you were sent an Essential plan quote at your renewal but if you would like to look into this further now, I will send you the details of this plan again directly. Again, thank you for taking the time to provide your feedback.
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OP
Olena Pasichna
7 years ago
Date of purchase: 04/07/2017
What Olena Pasichna said about William Russell:
Everything is ok, We are pleased with how the company reacts to our requests
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to review our service and products and provide feedback, it is very much appreciated.
Product reviews

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BW
Bernardus Hermanus De Wet
7 years ago
Date of purchase: 04/20/2017
What Bernardus Hermanus De Wet said about William Russell:
I'm happy with my product, and would recommend it
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to rate and review our service and products.
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GM
Graeme Clement Moore
Pattaya City Thailand
7 years ago
Date of purchase: 04/08/2017
What Graeme Clement Moore said about William Russell:
The responsiveness to my inquiries and positive attitude towards me as along term member as well as the useful information etc.
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Natalie Harris
William Russell
7 years ago
Thank you very much for your kind words and positive feedback Mr Moore. We are very happy to have you as a William Russell customer.
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PS
Peter Siegenthaler
Male Maldives
7 years ago
Date of purchase: 04/15/2017
What Peter Siegenthaler said about William Russell:
Excellent Service This Review I dont like, if I give you an Excellent Rating, then be happy and accept this.
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Natalie Harris
William Russell
7 years ago
Thank you for your positive feedback regarding your recent experience with us and rating us 5 star. We use Feefo to monitor the customer service we provide to our members; this also allows new visitors to our website the opportunity to read for themselves what experiences our customers have had with us to help them decide before they use any of William Russell services, which is why as part of the survey you are asked if you would provide feedback in addition to your score.
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NP
Nigel Digby Pemberton
Virginia Water
7 years ago
Date of purchase: 04/01/2017
What Nigel Digby Pemberton said about William Russell:
Helpful and efficient
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Natalie Harris
William Russell
7 years ago
Thank you for taking the time to respond. We appreciate your feedback.
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KR
Katrin Roscher
7 years ago
Date of purchase: 04/10/2017
What Katrin Roscher said about William Russell:
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EH
Edward Haynes
7 years ago
Date of purchase: 04/07/2017
What Edward Haynes said about William Russell:
Very fast response time, and handled the matter very professionally. I was reimbursed everything and have recommended your service to a number of friends. Keep up the good work!
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AT
Alan Taylor
7 years ago
Date of purchase: 04/07/2017
What Alan Taylor said about William Russell:
Straighforward claims process and no quibble claims processing. Also always easy to deal with via e-mail.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.