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William Russell Reviews | Customer Service Reviews for https://www.feefo.com/reviews/william-russell-ltd | Feefo

Displaying all 1,318 reviews

Yves Buriot

7 years ago

Date of purchase: 04/07/2017

What Yves Buriot said about William Russell:

Allow client to input/fill their claim by internet or app rather than asking to fill a long form. Mostly, they just shouldn't increase the premium without any feedback/explanation. In the end, I just

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James

William Russell

7 years ago

Hi Yves, I'm sorry to hear that you feel you have had a poor experience from us. I have fed this back to the relevant teams and we are making changes to some of the processes you have mentioned. With regards to price increases, these happen for a variety of reasons but our increases do compare favourably with a number of other insurance companies. JL

Product reviews

Trusted Customer

7 years ago

Date of purchase: 04/07/2017

Yes I will recommend them and buy from them again

Ossama Aly Ibrahim Elnawasany

7 years ago

Date of purchase: 04/07/2017

What Ossama Aly Ibrahim Elnawasany said about William Russell:

Generally, you are providing a good services however sometime the questions asked for approvals are not sounding logic. This may delay approvals for specific services where a quick response is require

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Trusted Customer

7 years ago

Date of purchase: 04/07/2017

We didn't like the approach of pushing to do the transfer day yes and day although we still had 3 weeks to do the payment. I understand they want to get the comission asap but not only does look despe

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James

William Russell

7 years ago

Hi. Thank you for your feedback and I'm sorry to hear about your experience with one of our brokers. We have let them know about this and asked them to speak with you directly. JL

Product reviews

Trusted Customer

7 years ago

Date of purchase: 04/07/2017

N/A

Yuqing Han

7 years ago

Date of purchase: 01/25/2017

What Yuqing Han said about William Russell:

Insurance

Trusted Customer

7 years ago

Date of purchase: 12/05/2016

The Sales employee was experienced and friendly.

Trusted Customer

7 years ago

Date of purchase: 12/23/2016

I didn't have any issues with my application so I am so far happy with the service

Bruce Kososki

7 years ago

Date of purchase: 12/31/2016

What Bruce Kososki said about William Russell:

so far it's been pretty negative. Payment done over a week ago, and still no insurance certificates or "proof" of insurance.

James

William Russell

7 years ago

Hi Bruce,

I've looked in to your account and you are covered but we are awaiting some documentation from yourself before we can issue your certificate of insurance. If you would like, email me at james.larter@william-russell.com and I will ask someone from our Dubai office to call you to discuss. James

Bruce Kososki

7 years ago

Actually this is not true. Your company finally issued the insurance certificate, but despite having all passport copies etc., you still spelled the names wrongly of 2 of my family members. Not impressed.

James

William Russell

7 years ago

Hi Bruce. I've asked our Dubai office to contact you to clarify this for you. James

Product reviews

4 days after making payment, we were told by your agent that a minimum 12% rate increase would be in effect. How can you possibly justify this, when we have not even started the policy. If this is t

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James

William Russell

7 years ago

Hi Bruce, I've been informed that you are on 2016 rates so there is no increase expected. There may have been some confusion with your broker. If you would like, email me at james.larter@william-russell.com and I will ask someone from our Dubai office to call you to discuss. James

Bruce Kososki

7 years ago

I was informed that there would be an automatic increase of at least 12% from 2017 - despite the fact that we don't even have the insurance certificate, and we obviously have NOT A SINGLE CLAIM. hoW CAN YOU POSSIBLY JUSTIFY THIS?

James

William Russell

7 years ago

Hi Bruce. I've asked our Dubai office to contact you to clarify this for you. James

Theresa Piil Laursen

7 years ago

Date of purchase: 12/31/2016

What Theresa Piil Laursen said about William Russell:

Venlige og hjælpsomme

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About William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

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+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom