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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ratings over the past year

Displaying all 1,318 reviews
RM
Robert Clive McKay
11 months ago
Date of purchase: 08/25/2023
What Robert Clive McKay said about William Russell:
GOOD COMMUNICATION
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Angela Hurst
William Russell
11 months ago
Thank you for your feedback, we appreciate you taking the time to leave us a review of your Personal Health Plan renewal.
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Trusted Customer
1 year ago
Date of purchase: 08/17/2023
VERY QUICK TURN AROUND ON CLAIMS
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! Your comments have been passed on to our claims team who were really pleased to hear this. We sincerely thank you again for taking the time to comment.
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MP
Michael Paxton
1 year ago
Date of purchase: 08/26/2023
What Michael Paxton said about William Russell:
We always receive professional and considerate attention from WR staff. Whenever discussing our medical requirements WR staff create my wife and I as real people and not just number. It gives me confi
...
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* review and kind comments. We're so happy to have you renew with us again and our claims team are on hand for any claim requirements and our policy services team are here for everything else, please do let us know if there's anything we can assist with. Thanks again for taking the time to leave us your review.
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AM
Anthony James May
1 year ago
Date of purchase: 08/26/2023
What Anthony James May said about William Russell:
Great service, committed staff and competitive pricing.
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* review and comments. We're pleased to see you have recieved great service from our team and that you remain happy with the cover.
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Trusted Customer
1 year ago
Date of purchase: 08/16/2023
great customer onboarding and quick dispatch of documents
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Angela Hurst
William Russell
1 year ago
Thank you for your fantastic 5* rating and comments. We're so pleased to have you on board as a William Russell member and we're here should you ever need us.
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MB
Martin Louis Bliss
1 year ago
Date of purchase: 07/08/2023
What Martin Louis Bliss said about William Russell:
Very easy renewal, reliable communication.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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TM
Thomas Murray
1 year ago
Date of purchase: 08/19/2023
What Thomas Murray said about William Russell:
informed in a timely and accurate manor of the insurance status at renewel.
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Angela Hurst
William Russell
1 year ago
Thank you for your generous 5* rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us.
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Trusted Customer
1 year ago
Date of purchase: 08/18/2023
Online approvals were perfect and seamless. The hospital had all details of the insurance.
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from the claims team. We sincerely thank you again for taking the time to comment.
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Trusted Customer
1 year ago
Date of purchase: 09/05/2023
The claim went through well but you were questioning why the Dr was advising 3 nights in hospital as opposed to 2 - I thought that was pretty insensative based on the severity of my operation.
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Angela Hurst
William Russell
1 year ago
Thank you for your review and for providing feedback on our service, your comments have been passed to our claims team. Please rest assured that we are always on hand to assist you along the way should you need us in the future. Thank you again for getting in touch.
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DA
Dominique Arnaud
1 year ago
Date of purchase: 05/08/2023
What Dominique Arnaud said about William Russell:
The service is quick and proactive. Response to queries are fast.
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.