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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
1 year ago
Date of purchase: 06/20/2023
It is very convenient and hassle free. The specialist guided me the first year and now it just renewed automatically.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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Jonathan Harlow
1 year ago
Date of purchase: 06/18/2023
What Jonathan Harlow said about William Russell:
Lester and team did a good job of responding to my enquiries. The only issue is the increasing expense!
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! Your comments have been passed on to Lester who was really pleased to hear this. We sincerely thank you again for taking the time to comment and we do understand your concerns regarding increases in premiums. This is a greater issue affecting the medical insurance industry as a whole and we are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers.
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Anthony Barnes
1 year ago
Date of purchase: 06/17/2023
What Anthony Barnes said about William Russell:
Terrible,,
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you wish to discuss this further, please contact me at contact@william-russell.com.
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Malcolm Kevin Jones
1 year ago
Date of purchase: 02/06/2023
What Malcolm Kevin Jones said about William Russell:
Good customer service
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to contact us with your 5* positive feedback. We are so pleased to hear that you remain happy with the service you have received. Thanks again for your review.
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Laurence Patrick Cowell
1 year ago
Date of purchase: 01/06/2023
What Laurence Patrick Cowell said about William Russell:
The plans are good and meet our needs. We have a large excess but the premiums are increasing every year, despite the fact that we have been with them for a number of years and have never made a claim
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Angela Hurst
William Russell
1 year ago
Thank you for your positive review. We're happy to hear that we have provided a timely service, we understand your comments regarding increasing costs. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com.
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Trusted Customer
1 year ago
Date of purchase: 01/06/2023
Intuitive and responsive, quick to respond and support in whatever way needed.
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Angela Hurst
William Russell
1 year ago
Thank you so much for your positive 5* review. We appreciate your comments and are happy to have you with us as a William Russell member.
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David Hovenden
1 year ago
Date of purchase: 07/06/2023
What David Hovenden said about William Russell:
Renewal process was fast, efficient and well explained. The rationale behind premium rises was reasonable and well explained. I have been very happy with William Russell. My only request would be more
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Angela Hurst
William Russell
1 year ago
Many thanks for your review and comments which have been duly noted and passed on. We very much appreciate you taking the time to leave us your review.
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Oscar Lowenskiold Smedsbodding
1 year ago
Date of purchase: 05/30/2023
What Oscar Lowenskiold Smedsbodding said about William Russell:
So far so good. I haven’t claimed anything yet but every time i neee help with something they give me a fast response.
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Angela Hurst
William Russell
1 year ago
Thank you so much for your positive 5* review. Our policy services and claims teams are always here should you need us. Thanks for taking the time to leave us your feedback.
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Trusted Customer
1 year ago
Date of purchase: 05/22/2023
Reliable service, helpful staff, covers most of our health care expenses for serious health issues.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive review of your Personal Health plan renewal. We're happy to have you with us for another year!
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Patrick John O'Dwyer
mombasa
1 year ago
Date of purchase: 05/26/2023
What Patrick John O'Dwyer said about William Russell:
communication is very good. explanation of unrealistic price increase is good but still unacceptable really
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Angela Hurst
William Russell
1 year ago
Thanks very much for your review, we are happy to hear that you are pleased with the service we offer. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.