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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
1 year ago
Date of purchase: 05/27/2023
Everything has gone smoothly, communication has been good through the mediator on the Estonian side.
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* positive review. We're pleased to hear that your renewal has been processed smoothly and that you remain happy with the service you have received.
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Trusted Customer
1 year ago
Date of purchase: 05/26/2023
Service was tailored to my needs, with prompt responses to emails and customized customer services.
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* positive review. We're happy to have you with us as a William Russell member and are pleased to hear that we have met your needs with our customer service. Thanks again for taking the time to leave us your feedback.
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Paulo Barros
1 year ago
Date of purchase: 05/22/2023
What Paulo Barros said about William Russell:
Efficient services being provided through my advisor
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
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Reymundo Claveria
Central city condo room 1-a, dagon township Yangon Myanmar
1 year ago
Date of purchase: 05/26/2023
What Reymundo Claveria said about William Russell:
Outstanding service we can grantee their commitments
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Angela Hurst
William Russell
1 year ago
Many thanks for taking the time to contact us with your positive 5* feedback. We are so pleased to hear that you remain happy with the service you have received.
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Neil Withey
1 year ago
Date of purchase: 05/22/2023
What Neil Withey said about William Russell:
Very Disappointed. After loyally paying a significant premium for the past 10 years this year when threatening to cancel due to the unaffordability of the policy the agent informed me that the policy
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. It's worth noting that our African Zones (4 and 5) have only been available since 2022. If you are happy to discuss this further, please can you contact me at contact@william-russell.com. Thank you again for getting in touch.
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Stephen Bernard Smith
Gaborone
1 year ago
Date of purchase: 05/17/2023
What Stephen Bernard Smith said about William Russell:
Renewal was prompt, but increase was high and agent only then suggested, after 10 years, that we cover for Africa only, where we live. so for 10 years we been paying worldwide rate where we didn't hav
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. Our African Zones of cover (Zonea 4 and 5) have only been available since 2022. If you wish to discuss your recent renewal, please do contact me at contact@william-russell.com. Many thanks again for getting in touch.
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Mitch B
Phuket, Thailand
1 year ago
Date of purchase: 05/16/2023
What Mitch B said about William Russell:
I chose William Russell because they had a very clear message throughout their marketing that spoke to my needs specifically as an expat. I was impressed with their online quoting experience which was
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star positive review. We are absolutely delighted to hear how pleased you are with the service that you have received from our teams. We sincerely thank you again for taking the time to comment.
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Adrian Gearing
1 year ago
Date of purchase: 06/03/2023
What Adrian Gearing said about William Russell:
Always consistently good service over the years i have been with William Russell.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive feedback. We are happy to have you with us, it's great to know you feel supported and secure!
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Trusted Customer
1 year ago
Date of purchase: 01/05/2023
Professional team by giving advices and explanation to assist with client's enquiries.
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received from us, we are always happy to help!
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Trusted Customer
1 year ago
Date of purchase: 05/13/2023
Timely service....but needs to give customer information beforehand about existing and new products.
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Angela Hurst
William Russell
1 year ago
Many thanks for your feedback which we very much appreciate. We do try to keep our customers informed through our changes documents issued at renewal and please do keep an eye on our website for any important information.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.