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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ratings over the past year

Displaying all 1,318 reviews
WM
William Alan Macdonald
1 year ago
Date of purchase: 01/05/2023
What William Alan Macdonald said about William Russell:
They always respond promptly and generally give good advice at annual renewal time. I have only ever made one claim since 2012 when I took out cover but the renewal exercise gives me confidence that a
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Angela Hurst
William Russell
1 year ago
Thank you very much for your review. We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
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Clinton Edwin Olckers
1 year ago
Date of purchase: 04/27/2023
What Clinton Edwin Olckers said about William Russell:
Always ensuring the i am covered and going that extra mile.
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Angela Hurst
William Russell
1 year ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us!
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Trusted Customer
1 year ago
Date of purchase: 02/05/2023
It was difficult to get the payment through. The agent I worked with wasn't willing to get on the phone with me and my bank and didn't offer feasible ways to pay that wouldn't end up costing me more.
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Angela Hurst
William Russell
1 year ago
Many thanks for your review and comments. I'm sorry you have experienced issues with making payments, we have recently upgraded our payment software so can offer a secure online payment link for our customers to make card payments directly. We are hoping this will prove helpful. We appreciate you getting in touch.
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Albertino Antonio Damasceno
1 year ago
Date of purchase: 04/26/2023
What Albertino Antonio Damasceno said about William Russell:
I never used Willian Russel. I am apying for 19 years a large amount of money and the monthly price allways increase
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Angela Hurst
William Russell
1 year ago
Thanks very much for your review. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime at contact@william-russell.com.
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Terence Richard Cramp
Ciawi, Bogor, Indonesia
1 year ago
Date of purchase: 04/27/2023
What Terence Richard Cramp said about William Russell:
As always, excellent service. efficient, helpful and patient!!
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received!
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Trusted Customer
1 year ago
Date of purchase: 04/26/2023
Nice prompt reminder to settle upcoming renewal. Once done, speedy confirmation and issuance of the cover
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* review and comments. We're happy to have you with us as a William Russell member!
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Michael Konopatzki
1 year ago
Date of purchase: 04/25/2023
What Michael Konopatzki said about William Russell:
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at contact@william-russell.com. Thank you again for getting in touch.
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Alexander Michael Bishop
1 year ago
Date of purchase: 01/05/2023
What Alexander Michael Bishop said about William Russell:
Very good friendly and helpful service, The price for the insurance is okay and has not increased a lot over the years.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
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Trusted Customer
1 year ago
Date of purchase: 03/05/2023
Clear and professional customer service. Human feel, not « robot » feel.
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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Werner Juan Verwey
1 year ago
Date of purchase: 04/26/2023
What Werner Juan Verwey said about William Russell:
Overly expensive annual increases!
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. If you would like to speak to one of our team in more depth about the cover you have and the premium you pay, please feel free to get in touch anytime: contact@william-russell.com
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.