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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

124

37

6

1

4

172

ratings over the past year

Displaying all 1,318 reviews
DJ
Derrick Edward Joule
1 year ago
Date of purchase: 04/25/2023
What Derrick Edward Joule said about William Russell:
Customer service communication.
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Angela Hurst
William Russell
1 year ago
Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.
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MS
Matthew Philip Smalley
1 year ago
Date of purchase: 04/27/2023
What Matthew Philip Smalley said about William Russell:
They have provided brilliant support and covered me and my children for so many things internationally during my +20 years as having them as my international health insurance partner. The staff are s
...
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Angela Hurst
William Russell
1 year ago
Thank you for your fantastic rating and comments. We sincerely value your feedback and we appreciate you being a William Russell Member for so many years! We are really pleased to hear that you are happy with the service you have received from us and especially that you feel looked after. We strive to deliver excellent quality customer care at all times.
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JS
James Shriane
1 year ago
Date of purchase: 04/30/2023
What James Shriane said about William Russell:
Very responsive and helpful.
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Angela Hurst
William Russell
1 year ago
Thank you for your positive 5* review. We're happy to have you on board as a new Protection Plan member and are here should you ever need us!
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DP
Dr. David E. Parry
Jakarta, Indonesia
1 year ago
Date of purchase: 04/30/2023
What Dr. David E. Parry said about William Russell:
WR was most helpful and efficient when I had bilateral arthroscopy in Sydney, Australia in July 2019, producing payment guarantee letters for all the hospitals I attended within hours of my admission
...
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us and especially that we were able to assist you with your medical situation. Your comments have been passed on to our claims team who were really pleased to hear this. We sincerely thank you again for taking the time to comment.
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JB
Josef Breza
1 year ago
Date of purchase: 04/30/2023
What Josef Breza said about William Russell:
Flexible payment terms
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Angela Hurst
William Russell
1 year ago
Thank you for your positive rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us.
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Ian Fry
Doma, Zimbabwe
1 year ago
Date of purchase: 04/27/2023
What Ian Fry said about William Russell:
The William Russell team showed the utmost professionalism, assisting my queries and needs swiftly and understandably. I’m grateful.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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Trusted Customer
1 year ago
Date of purchase: 04/18/2023
Prompt and professional service. Never had any difficulties dealing with them, quick to respond to emails.
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to contact us with your 5* positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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CS
Charles Richard Shearer
1 year ago
Date of purchase: 04/30/2023
What Charles Richard Shearer said about William Russell:
Restore travel insurance
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with our product range and we're sorry we can't assist with a travel plan.
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CS
Christine Smither
1 year ago
Date of purchase: 02/28/2023
What Christine Smither said about William Russell:
Not impressed this year.
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Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at contact@william-russell.com with details. Thank you again for getting in touch.
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MJ
Marius Jerling
1 year ago
Date of purchase: 01/04/2023
What Marius Jerling said about William Russell:
Service is efficient and fast. Thank you
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Angela Hurst
William Russell
1 year ago
Thank you for your generous rating and comments. We sincerely value your feedback and are really pleased to hear that you are happy with the service you have received from us. We're happy to have you as a William Russell member.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.