Merchant Logo

William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
1 year ago
Date of purchase: 01/20/2023
I have been long time with your insurance company but I did not get any extra benefits for it as far as I remember. I believe you should provide some extra value to your loyal clients.
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for your feedback. We appreciate you being a valued member for so many years and we do offer a multiple plan discount available when you take out our Health and Protection plans, as you have. We appreciate your feedback about payment methods and we are currently developing solutions for this. Thanks again for taking the time to provide us with your review.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 02/20/2023
Good customer service and support even though I live overseas.
Merchant Logo
Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5* review. We're so happy to have you with us as a William Russell member and are here any time you should need us. Thanks again for taking the time to leave us your review.
0
Share
Trusted Customer
1 year ago
Date of purchase: 01/25/2023
Amazing customer service! It feels right.
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for your 5* review and comments, we love to hear when we get things right for our members and are here any time you need us. Thanks again for taking the time to leave us your review.
Product reviews

0
Share
CS
Christian Schoeman
Maun
1 year ago
Date of purchase: 02/13/2023
What Christian Schoeman said about William Russell:
Fantastic service and the plan suits me well
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thanks so much for your 5* positive review. We're so happy to hear that you've found a plan with us to suit your needs, please do get in touch should you ever need to use your cover or if you have any queries whatsoever.
0
Share
Trusted Customer
1 year ago
Date of purchase: 01/28/2023
We have been associated with William Russell for over 20 years, they have always been there for us and guided us though the maze of health insurance in a a proactive manner.
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for taking the time to provide your posivite 5* review and feedback and for being a William Russell customer for so many years! We are glad to hear you are happy with the service you have received from us and should you ever need to use your insurance, our team is always here to help whatever the situation so please do get in touch if you need our assistance.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 02/14/2023
My insurance was based on the fact my husband and I relocated back to Indonesia. Just before Covid we were both Silver level members when previously in Indonesia. You placed significant exclusions on
...
Read all
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for your comments and review. We are sorry to read that you are unhappy with the service you have received from us while setting up your new policy. If you would like to speak to one of our team in more depth about the cover you have, please feel free to get in touch anytime on +44 1276 486455 or contact@william-russell.com. Thanks again for taking the time to provide us your feedback.
1
Share
Trusted Customer
1 year ago
Date of purchase: 02/13/2023
I’ve said enough.
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for taking the time to contact us with your positive feedback. We appreciate you taking the time to leave us your review.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 03/01/2023
Expensive but flexible
Merchant Logo
Angela Hurst
William Russell
1 year ago
Many thanks for your review and comments, we apprecaite you taking the time to leave us your valuable feedback.
Product reviews

0
Share
Trusted Customer
1 year ago
Date of purchase: 01/18/2023
Extremely expensive and no international assistance
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thank you for taking the time to leave us your feedback. We are very sorry to hear that you are disappointed with the service you have received from us. We strive to deliver quality service and excellent medical cover for all our customers, all the time. If this has not been delivered, we would really like to understand more about your experience and how we can improve this going forward. If you are happy to discuss this further, please can you contact me at contact@william-russell.com. Thank you again for getting in touch.
Product reviews

0
Share
LC
Lucinda Cruz
1 year ago
Date of purchase: 01/21/2023
What Lucinda Cruz said about William Russell:
The service was very good. I receive the invitation to renew with all the advises necessary to understand what changed why the price increased and so on and then I could take a well informed decision
...
Read all
Merchant Logo
Angela Hurst
William Russell
1 year ago
Thanks so much for your 5* positive review! It's nice to see when we get things right for our customers and we're happy to have you with us for another year. We very much appreciate hearing from you with your feedback.
Product reviews

0
Share
About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
Read all
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

Why trust Feefo reviews?

About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.