William Russell Reviews

Thank you for your positive review and comments. We're glad to see that your claims are being processed in a timely manner and that our teams have remained helpful in administering your plan. Thanks again for taking the time to leave us your feedback.

Thanks so much for your positive 5* review of your Personal Protection Plan renewal. We're happy to have you with us as a William Russell member!

Thank you for taking the time to leave us your feedback. We are very sorry to hear that you have found our claims process unsatisfactory on this occasion. We strive to deliver excellent quality customer care at all times and claiming medical bills should be easy and straight forward. I have spoken with our claims team today who have emailed you in response to your recent submission. The delays encountered on this occasion are not indicative of our usual standard of service but are a result of a high influx of claims at the moment which the team are working hard to process. We do hope that your experience with us going forward is a much more positive one and thank you again for getting in touch with us.

Many thanks for your positive 5* review. We're so happy to have had you as a William Russell member for so many years now and that we have been able to be there for you when you need us most. Thanks again for taking the time to leave us your review.

Thank you for your positive 5* review of your Personal Health Plan renewal. We are delighted to hear how pleased you are with the service that you have received. Thank you again for leaving us your feedback.

Thanks so much for your positive 5* review and kind comments which have been passed to your policy manager. It's nice to see that we've been able to provide suitable options so you have the cover that suits your requirements. Thanks again for taking the time to leave us your feedback.

Many thanks for your positive feedback, we're happy to have you with us for another year!

Thank you so much for your positive 5* review and kind comments. We're so pleased to hear when we get things right for our members and we're thrilled to have helped you renew your Personal Health plan with us for another year!

Vielen Dank für Ihre positive Bewertung und Kommentare. Wir freuen uns, Sie als William Russell-Mitglied an Bord zu haben!

Many thanks indeed for your glowing 5* review, your comments have been passed to your account handler who was thrilled to have been able to assist.