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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
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Ulrich Pfeil
1 year ago
Date of purchase: 11/25/2022
What Ulrich Pfeil said about William Russell:
Reimbursement process in general is smooth, but the response sometimes takes too long. Staff is friendly and helpful. Some minor mistakes happen, but are corrected once highlighted back to them.
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Angela Hurst
William Russell
1 year ago
Thank you for your review and comments. We appreciate the feedback and will let the relevant teams know. We appreciate your patience through busy periods where our service can be a little slower than we would like. We hope you will continue to enjoy a great service from us going forwards.
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Trusted Customer
1 year ago
Date of purchase: 11/26/2022
Nice service, answers all questions fast.
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Angela Hurst
William Russell
1 year ago
Thank you so much for your positive 5* review. We're glad to have been able to assist in renewing your Personal Protection Plan for another year!
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EH
Elias Nicolas El Hani
1 year ago
Date of purchase: 10/11/2022
What Elias Nicolas El Hani said about William Russell:
Still buying from them after decades as a client
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Angela Hurst
William Russell
1 year ago
Many thanks for your review. We are happy to have you with us as a William Russell member for so many years and we very much appreciate the feedback.
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Jason Stevenson
1 year ago
Date of purchase: 02/11/2022
What Jason Stevenson said about William Russell:
Service within expectations.
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received and thank you again for taking the time to comment.
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Trusted Customer
1 year ago
Date of purchase: 12/11/2022
Efficient and friendly
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.
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Patrick Agyapong
1 year ago
Date of purchase: 11/18/2022
What Patrick Agyapong said about William Russell:
Fast application processing
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5* feedback. We are so happy to have you with us as a William Russell Member and we're here should you ever need us!
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Trusted Customer
1 year ago
Date of purchase: 12/07/2022
I’ve been with William Russel for several years and the staff have always been helpful and responsive - I’ve fortunately never had to put in a significant claim hence the 4 stars only!
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive feedback. We are happy to have you with us and it's great to know you have always found us to be helpful, we're here should you ever need us!
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Trusted Customer
1 year ago
Date of purchase: 12/05/2022
Very happy with the service received from WR. I have not had to utilise the service thankfully, but I am confident that it will be dealt with professionally and efficiently, if I do ;)
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
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Andrew John Yates
1 year ago
Date of purchase: 04/11/2022
What Andrew John Yates said about William Russell:
I dealt with Julie Newman and she responded to me in a very timely manner every time I emailed her. While I am still waiting for my claim to be settled I have received confirmation that my procedure h
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Angela Hurst
William Russell
1 year ago
Thank you very much for your 5 star review! Your comments have been passed on to our claims team who were really pleased to hear this. We sincerely thank you again for taking the time to comment.
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Trusted Customer
1 year ago
Date of purchase: 11/13/2022
I thought Andy Canham did a great job for me .... super responsive and efficient.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5* review. Your comments have been passed to Andy, who was thrilled to hear that you have been happy with your Health Plan renewal this year. We're always here, should you need us!
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.