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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
1 year ago
Date of purchase: 10/14/2022
I've bought insurance from William Russell for several years now. I find Natalie an excellent help with any questions, although I've never had to make a claim.
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Angela Hurst
William Russell
1 year ago
Thank you for your kind review and comments. We're so happy to have you as a William Russell member all these years and look forward to continuing to providing you with the protection our plans offer, going forwards.
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YC
YC cheng
Hong Kong
1 year ago
Date of purchase: 10/13/2022
What YC cheng said about William Russell:
Renewal is simple and efficient, but premium increase is shocking disregarding very long term customer.
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Angela Hurst
William Russell
1 year ago
Thank you for your review and feedback. We are pleased to hear that you are happy with the service you have received from our team. We do understand your concerns regarding increases in premiums. In many countries the cost of health care continues to grow and it is predicted that there will be no change to this trend over the coming years. It is not just the cost of health care that impacts on premiums, increased demand for international quality private care and advancement in technologies and wider treatments available are also contributing factors worldwide. We do work very closely with our insurers to ensure any increase in premiums that we may have to impose is reasonable and justified. We thank you again for getting in touch, your feedback is very valuable to us.
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Trusted Customer
1 year ago
Date of purchase: 10/14/2022
Following my my wife's accident WR provided excellent service.
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Angela Hurst
William Russell
1 year ago
Thank you for your generous 5* rating and comments. We love to hear when we get things right for our customers and we're so pleased to have been there for you and your wife to help you through a difficult period. Thanks again for taking the time to leave us your review.
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Trusted Customer
1 year ago
Date of purchase: 10/18/2022
Been a customer for close on 15 years. Good product & service & easy to renew
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5* review and for being a William Russell Member for so many years! We're happy to hear you have found our products to meet your requirements and that our service has been up to standard. We're happy to help!
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Trusted Customer
1 year ago
Date of purchase: 10/18/2022
I was notified on time about the next payment coming up and this was all done without any issues.
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Angela Hurst
William Russell
1 year ago
Thanks so much for your 5* positive review and feedback. Thank you for renewing your Personal Health Plan, we're happy to have you with us for another year!
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Nicholas Vaughan Jeffreys
1 year ago
Date of purchase: 11/05/2022
What Nicholas Vaughan Jeffreys said about William Russell:
It is becoming too expensive to maintain. That’s it! The increase each year is so high that I’m going to have to stop. They are so greedy with the premium that they will lose me. This is neither helpi
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Angela Hurst
William Russell
1 year ago
Many thanks for your review and comments. We understand your concerns regarding increases in premiums, this is a greater issue affecting the medical insurance industry as a whole. We are constantly looking at ways that we can provide a comprehensive but affordable cover to our customers and we have provided a low claims discount where applicable for our HK customers. It is not just the cost of health care that impacts on premiums, increased demand for international quality private care and advancement in technologies and wider treatments available are also contributing factors worldwide. We do work very closely with our insurers to ensure any increase in premiums that we may have to impose is reasonable and justified. We thank you again for getting in touch, your feedback is very valuable to us.
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Trusted Customer
1 year ago
Date of purchase: 10/11/2022
Everything
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Angela Hurst
William Russell
1 year ago
Thank you for your 5* review and comments. We love to hear it when we get things right and we're happy to hear you've had the great service we always hope to provide.
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Shane Alexander Kelly
1 year ago
Date of purchase: 10/11/2022
What Shane Alexander Kelly said about William Russell:
I would recommend. Fast efficient, answered all questions. Plus when u compare to insurance companies in Cayman, William far exceeds
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Angela Hurst
William Russell
1 year ago
Thanks so much for your positive 5* review and comments. Please do recommend us to your family, friends and colleagues and be sure to use our recommend a friend incentive. We're happy to have you as a new William Russell member.
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Trusted Customer
1 year ago
Date of purchase: 10/10/2022
Efficient at sending bills
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Angela Hurst
William Russell
1 year ago
Thank you so much for your positive review of your Personal Protection Plan renewal. We're happy to hear that you find our service efficient. We very much appreciate you taking the time to leave us your feedback.
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Matthew Todd McBride
1 year ago
Date of purchase: 11/03/2022
What Matthew Todd McBride said about William Russell:
Smooth renewal process. Everything went as expected.
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Angela Hurst
William Russell
1 year ago
Many thanks for your positive 5* review of your Protection Plan renewal. We very much appreciate your comments!
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.