Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
JH
Jonathan Harlow
2 years ago
Date of purchase: 06/18/2022
What Jonathan Harlow said about William Russell:
Quick, responsive, courteous!
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thanks so much for your positive 5* review. We're happy to have you with us as a William Russell Member for another year!
Product reviews

0
Share
LN
Lovemore Tinashe Ndonde
2 years ago
Date of purchase: 06/15/2022
What Lovemore Tinashe Ndonde said about William Russell:
Great communication, patient and they answered all my questions.
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thanks for your positive 5* review of your new Personal Protection Plan. We love to hear when we get things right and we hope you have the comfort needed knowing you are protected. Thanks again for your comments.
0
Share
DH
David Hovenden
2 years ago
Date of purchase: 07/06/2022
What David Hovenden said about William Russell:
Very happy with my plan. Renewal process efficient and straight forward. My prior experience with claims processing has been fair and efficient. Reasonable requests for information. Claims payments re
...
Read all
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review and lovely comments. It's nice to hear you remain happy with your Personal Health Plan and we're so pleased to hear that you have recommended us to your friends and colleagues. Please do ensure you make the most of our recommend a friend incentive!
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 07/04/2022
Essentially good but it's 2022 and interaction could be done online not via paper forms.
Merchant Logo
Angela Hurst
William Russell
2 years ago
Many thanks for your review and comments. All of our renewals are offered via email and documentation is also sent by email with access to plan documentation available online through our website. I hope you have all the information you need for your plan but please do get in touch if there's anything we can help with.
0
Share
Trusted Customer
2 years ago
Date of purchase: 07/02/2022
We are reminded when premiums are due and the staff we have communicated with have always been responsive.
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thanks for your positive review and comments. We're happy to assist at any time and are pleased to have you renew your Personal Protection plan again!
Product reviews

0
Share
GH
Grant Austin Holmes
chiang mai Thailand
2 years ago
Date of purchase: 01/06/2022
What Grant Austin Holmes said about William Russell:
always good service, efficient staff.
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thank you for your positive 5* review. We very much appreciate the feedback and you taking time out to let us know how we're doing!
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 07/06/2022
So far so goo, I have fortunately not need to claim, however the quality of service, policy documentation etc has been very good
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thanks so much for your positive 5* review! We're happy to have helped you start a new Personal Health plan and we're pleased to have you as a William Russell member. Please do get in touch should you ever have any queries.
Product reviews

0
Share
RM
Robert McKnight
2 years ago
Date of purchase: 06/13/2022
What Robert McKnight said about William Russell:
I receive timely notification of when my payment is due and when it has been paid. I would recommend William Russell and would consider using other products that are relevant to me.
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review of your Personal Protection plan. We're happy to have you as a member and hope we provide you with the security you need. We have accident and income plans available and health plans too. Please do let us know if you wish to receive quotes for any new products.
Product reviews

0
Share
MS
Magdalene Markie Snomi
2 years ago
Date of purchase: 07/05/2022
What Magdalene Markie Snomi said about William Russell:
Good coverage and prompt bill payments
Merchant Logo
Angela Hurst
William Russell
2 years ago
Many thanks for your review and comments. It's good to see that your plan provides you with the cover needed and that your claims are dealt with promptly for you. Thanks again for taking the time to leave us a review.
Product reviews

0
Share
Trusted Customer
2 years ago
Date of purchase: 01/06/2022
As a long time customer, I am always served excellent. Not any problem with annual renewals and minor claims. Very responsive to any inquiery. Long time counterparts and not been pushed arround
Merchant Logo
Angela Hurst
William Russell
2 years ago
Thank you so much for your 5* review of your Personal Health Plan renewal and for being a William Russell member for so long! We're very happy to have you with us and are always here should you need us.
Product reviews

0
Share
Not received a review invite?
About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
Read all
+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.