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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
WM
William Alan Macdonald
Jakarta Indonesia
2 years ago
Date of purchase: 01/05/2022
What William Alan Macdonald said about William Russell:
I have had a Wm Russell medical insurance policy for many years. I have only ever made one claim and it was well handled. I am 72 and my wife 66 so the annual renewal is always going to be a battle be
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Angela Hurst
William Russell
2 years ago
Thank you for your positive review and comments. We like to help where we can and are here for you should you need us. If you ever have any questions about your renewal or about claiming, please do get in touch! Thanks again for taking the time to leave us your feedback.
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KC
Kris Cooper
2 years ago
Date of purchase: 04/27/2022
What Kris Cooper said about William Russell:
Always helpful when I have credit card collection issues.
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Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review and comments. We're glad to have been of assistance throughout your policy year and are happy to have you as a William Russell member!
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Terence Richard Cramp
Bogor
2 years ago
Date of purchase: 04/27/2022
What Terence Richard Cramp said about William Russell:
First class service from all concerned. they minimise stress in a very stressful situation when sick.
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Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review and comments. We're so happy you have renewed your Personal Health plan and stayed with us and we're always here to help should the need arise!
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Priit Rohumaa
Tallinn, Estonia
2 years ago
Date of purchase: 01/05/2022
What Priit Rohumaa said about William Russell:
For years I have had problems with paying with credit card. This year my card was not accepted. Payment did not go trough. Your card payment standard does not allow latest double verifications, what m
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Angela Hurst
William Russell
2 years ago
Many thanks for your review and comments. Unfortunately we are provided with little information when a card payment doesn't process correctly but we do everything we can to promptly assist and ensure cover is maintained. Your comments will be passed on and we appreciate the valuable feedback.
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Trusted Customer
2 years ago
Date of purchase: 04/21/2022
I've been a client for decades, and I assume, very scarce claims during this time in comparison. I mainly communicate with WR during the policy renewal process - and generally, a repeated procedure of
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Angela Hurst
William Russell
2 years ago
Thank you for your comments and feedback following the renewal of your Personal Protection plan. I note your comments regarding the health plan you also hold with us and very much appreciate the feedback regarding our claiming process which will be passed on to the claims team manager. Thanks again for taking the time to leave us your review.
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Trusted Customer
2 years ago
Date of purchase: 04/20/2022
Quick turn-around of my application and rapid response when I had to cancel the policy.
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Angela Hurst
William Russell
2 years ago
Thank you for your positive review and feedback. I'm sorry you haven't stayed but we welcome you back at any time!! Please do get in touch should you need us in the future.
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Trusted Customer
2 years ago
Date of purchase: 04/14/2022
The service overall is good. Unfortunately they do not accept Bitcoin as payment method.
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Angela Hurst
William Russell
2 years ago
Many thanks for your review and comments. We appreciate your feedback as we always look to review and improve our services where possible.
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Nadia Shibiny
Cairo, Egypt
2 years ago
Date of purchase: 04/22/2022
What Nadia Shibiny said about William Russell:
Good communication and responsiveness with the Head Office in UK. My experience is that dealing with William Russell directly (vs country local agent), makes the process quicker and smoother.
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Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review of your personal Health Plan renewal. We're happy to hear that you have enjoyed some quick and efficient service and that you have found our processes to be to your satisfaction. We very much appreciate you taking the time to leave us your feedback.
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Gordon Brisbane
Riyadh
2 years ago
Date of purchase: 01/04/2022
What Gordon Brisbane said about William Russell:
easy process with rapid helpful feedback on all questions. Pricing is higher than some but responsiveness gives me confidence that in the event of needing to obtain health care they will be there quic
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Angela Hurst
William Russell
2 years ago
Thanks so much for your positive 5* review and feedback. We're happy to know that we can be here for you when needed and that you have confidence in your plan and in us. Thank you once again for taking the time to leave us your comments.
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Trusted Customer
2 years ago
Date of purchase: 03/28/2022
Immediate responses to emails, and never a dispute on any claim.
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Angela Hurst
William Russell
2 years ago
Many thanks for your positive 5* review of your Personal Health Plan renewal. We're glad to assist and are here any time, should you need us! Thank you again for your comments.
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.