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William Russell Reviews

https://www.william-russell.com/
Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

123

37

6

1

4

171

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
2 years ago
Date of purchase: 03/18/2022
Everything is positive experience.
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Angela Hurst
William Russell
2 years ago
Thank you for your positive 5* review of your Personal Protection Plan renewal, we're here to help!
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Trusted Customer
2 years ago
Date of purchase: 03/22/2022
We had a very good experience renewing our policy and the representatives are very efficient and professional.
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Angela Hurst
William Russell
2 years ago
Thank you so much for your positive 5* review of your Personal Health Plan renewal. We do love to hear when we get things right and we're so happy to have been able to help you with your plan. Thanks again for your comments!
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JP
John Pollard
Bangkok
2 years ago
Date of purchase: 03/15/2022
What John Pollard said about William Russell:
It was good service but the hospital underestimated the cost of the services and so WR only covered up to the maximum estimated cost, not the actual cost.
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Angela Hurst
William Russell
2 years ago
Many thanks for your review and comments. We appreciate you providing this useful feedback which will help us to better understand our client needs, concerns and ways in which to improve our service. Thanks again for taking the time to comment.
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VP
Vernon Patrick Page
Prachuap Khiri Khan
2 years ago
Date of purchase: 01/03/2022
What Vernon Patrick Page said about William Russell:
Plans are all very good and there is always feedback but sometimes hospitals dont want to wait long for approvals
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Angela Hurst
William Russell
2 years ago
Many thanks for your 5* review and comments. We understand hospitals are sometimes under time constraints but we do our very best to liaise with them and organise payments as quickly as we can. We very much appreciate you leaving us your feedback.
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JM
Jack Mullan
2 years ago
Date of purchase: 03/15/2022
What Jack Mullan said about William Russell:
Excellent service. Response and emphathetic
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Angela Hurst
William Russell
2 years ago
Sincere thanks for your positive 5* review of your Health Plan renewal. We're glad to have been able to offer you great service and we're pleased that you remain satisfied with us and your plan!
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MC
Martin Clark
Nha Trang, Vietnam
2 years ago
Date of purchase: 03/18/2022
What Martin Clark said about William Russell:
I have used William Russel on many occasions for my medical insurance, i work overseas and they always get me a very good quote, are prompt, curteous and will always respond to mey emails in the same
...
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Angela Hurst
William Russell
2 years ago
Many thanks for your 5* positive review of your Personal Health Plan. We're glad to have you on board as a member and are here any time you should need us! Thanks again for taking the time to comment.
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JF
Jason Forman
2 years ago
Date of purchase: 03/18/2022
What Jason Forman said about William Russell:
very quick responses to my questions
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Angela Hurst
William Russell
2 years ago
Thank you for your positive 5* review. We appreciate your comments and are more than happy to assist you with your Personal Health Plan renewal.
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LC
Lucinda Carter
2 years ago
Date of purchase: 04/02/2022
What Lucinda Carter said about William Russell:
respond to enquiries accurately promptly politely...very unusual in the dysfunctional environment of organisations in the UK thee days.
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Angela Hurst
William Russell
2 years ago
Many thanks for your positive review. We're glad to be able to assist you in renewing your Personal Health Plan for another year. Thanks again for taking the time to leave us your comments.
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AB
Alexander Bellwald
2 years ago
Date of purchase: 01/03/2022
What Alexander Bellwald said about William Russell:
The renewal of the Health insurance went smooth as silk. Great job! As always the ladies were very helpful.
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Angela Hurst
William Russell
2 years ago
We very much appreciate your positive review and 5* feedback. We're so pleased to hear that your renewal went so well and we're hoping you stay with us as a member for years to come!
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JP
John Perry
2 years ago
Date of purchase: 01/03/2022
What John Perry said about William Russell:
the admin process worked smoothly
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Angela Hurst
William Russell
2 years ago
Many thanks for your positive review. We're happy to see that the renewal process for your Personal Health Plan has worked to your satisfaction, we're happy to have you with us as a WR member for another year!
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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+44 (0) 1276 486 477
William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.