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William Russell Reviews

Rated
Excellent

Independent provider of international health, life & income protection insurance.

Service
4.6
/5
Product
4.5
/5

5

4

3

2

1

127

37

6

1

4

175

ratings over the past year

Displaying all 1,318 reviews
Trusted Customer
4 months ago
Date of purchase: 05/04/2024
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Angela Hurst
William Russell
4 months ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Trusted Customer
4 months ago
Date of purchase: 04/17/2024
Have moved plans a couple of times over the years. Like the range of options by coverage amount & geographically.
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Angela Hurst
William Russell
4 months ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received and the cover you have chosen.
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Jaanus Benjamin
4 months ago
Date of purchase: 04/19/2024
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Angela Hurst
William Russell
4 months ago
Many thanks for taking the time to leave us your review of your Personal Protection Plan renewal, we're happy to have you with us!
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Mark C
London, UK
4 months ago
Date of purchase: 05/04/2024
What Mark C said about William Russell:
I have not used the service yet. Fingers -crossed, I don't have to.
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Angela Hurst
William Russell
4 months ago
Thanks for becoming a William Russell member and for leaving us your positive 5* feedback. We're happy to have you on board and we're here should you ever need us. Your comments have been passed to Donna who was happy to help you with the application process. Thanks again for taking the time to leave us your review.
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Natasha Gemma Smith
Bangkok
4 months ago
Date of purchase: 03/25/2024
What Natasha Gemma Smith said about William Russell:
Value for money from a reputable and reliable insurance provider.
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Angela Hurst
William Russell
4 months ago
Thank you for your fantastic 5* review and comments. We love to hear when we get things right for our members and are pleased to haev you renew your Personal Protection Plan for another year! Thanks again for taking the time to leave us your feedback.
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Thomas Brack
Phuket Thailand
4 months ago
Date of purchase: 03/04/2024
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Angela Hurst
William Russell
4 months ago
Thank you for your comments and 5* positive review! We are so pleased to hear that you are happy with the service you have received from us and especially that you feel secure and looked after. Your comments have been passed on to our claims team who were really pleased to hear of this. If you do recommend our company to any of your friends, please do take advantage of our 'Recommend a Friend' scheme where you and your friend can receive an Amazon voucher. All the details can be found on our website here. Thanks again for your feedback.
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Trusted Customer
4 months ago
Date of purchase: 03/18/2024
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Angela Hurst
William Russell
4 months ago
Thank you for taking the time to contact us with your positive feedback. We are so pleased to hear that you remain happy with the service you have received.
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Jacqueline Pomeroy
Indonesia
4 months ago
Date of purchase: 03/28/2024
What Jacqueline Pomeroy said about William Russell:
I have to most comprehensive plan with minimum deductibe -- hence the most expensive -- but their service has always been top notch. I have needed urgent assistance several times always at odd days/h
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Angela Hurst
William Russell
4 months ago
Many thanks for your positive 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our teams especially that we have been able to assist you in your emergency situations. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way should you ever have the need to claim. Thank you again for taking the time to comment.
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Trusted Customer
4 months ago
Date of purchase: 03/18/2024
Awesome
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Angela Hurst
William Russell
4 months ago
Thank you for your positive 5* review and comments. Thank you for renewing your personal protection plan with us, we're happy to have you with us for another year and are here if needed! Thanks again for taking the time to leave us your review.
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Trusted Customer
4 months ago
Date of purchase: 03/28/2024
Staff is very attentive, reply to emails quickly and answer all queries. You feel people are listening to you and your needs, in good hands
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Angela Hurst
William Russell
4 months ago
Thank you so much for your positive 5* review of your personal health plan renewal. We're happy to answer any query you may have and to have you as a William Russell member. Our claims and policy departments are always here should you need us!
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.
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William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom
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About William Russell
William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.