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Boomerang Reviews | Customer Service Reviews for https://www.feefo.com/reviews/boomerang-video-ltd | Feefo

Displaying all 5,006 reviews

Barry

Glasgow

8 years ago

Date of purchase: 02/06/2016

What Barry said about Boomerang:

The sending out and receiving of games is flawless I appreciate that, But the customer service is not good. I've had a problem with my account now for over a month I've phoned up and spoke to someone

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Graham

8 years ago

Date of purchase: 02/06/2016

What Graham said about Boomerang:

It takes ages to send any new games out, I have emailed them directly before and they say they get games on relevance, well as a paying customer I don't want to hear that, I just want what I am paying

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Andrew

Boomerang

8 years ago

Hello Graham

Thanks for your feedback,

We offer the wait time indicators to aid customers in the decision of which titles to rent and esitmate how long therir wait will be. We review our stock levels and wait times daily and this aids us in getting in further stock to bring wait times down.

We also award payback points for any wait customers have and these points can be used to rent additional games, discount from purchases and saved for free rental months.

I'm sorry if you have faced some delays previously.

Thanks
Boomerang

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Steve

Shropshire

8 years ago

Date of purchase: 02/06/2016

What Steve said about Boomerang:

A lot of the time the games I want are on a long lead time so have you choose something else. Other than that the turn around time is excellent.

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Jake

Newcastle upon Tyne

8 years ago

Date of purchase: 02/06/2016

What Jake said about Boomerang:

Good all round company however my loyalty points never seem to add on automatically

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Trusted Customer

8 years ago

Date of purchase: 02/06/2016

Quick and free delivery. Great idea in my opinion for players.

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Justin

8 years ago

Date of purchase: 02/06/2016

What Justin said about Boomerang:

Excellent service. Games arrive quick

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Christopher

8 years ago

Date of purchase: 02/06/2016

What Christopher said about Boomerang:

Really good service, always get the games that you want and if something does go wrong the staff are friendly and helpful.

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Dean

Aylesbury

8 years ago

Date of purchase: 02/06/2016

What Dean said about Boomerang:

My only complaint is that it seems to take a long time, after returning games, for that return to be registered (after taking post time into consideration) and following that, for new titles to be se

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Michael

Cambridge

8 years ago

Date of purchase: 02/06/2016