Hi and thank you for your feedback and we are sorry to hear that you were unhappy with the time spent over the telephone.
We provide a telephone based application and this is to ensure the products and features of the policy are provided, and our UK specialist are then able to answer any questions regarding the policy. Thank you again, I have passed this on as feedback. If we can be of further assistance, please contact our customer care team on 0800 542 7618 or email service@britishseniors.co.uk.