Hi, thanks for your feedback and we are sorry you feel this way. It would be good to understand why you believe your policy is not good value. At British Seniors, we strive to give our customers peace of mind, and to ensure our customers fully understand how our policies work. We are proud to have been chosen by over 160,000 across the UK, have 5-star rated products and pay out thousands of claims every year. Please give us a call on 0800 542 7618 or email service@britishseniors.co.uk so we can discuss your concerns.