We appreciate your feedback and apologise for the delays with this order. We have had a look into it for you and can see that there were dangerous goods paperwork issues which caused the goods to miss several flights that were scheduled to take the goods. Upon reaching the destination country there were further delays due to customs issues. Although we did all that we could do to expedite the shipment for you, these issues are unfortunately out of our hands. Regards, Kim.
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Matthew Griffiths
11 months ago
Date of purchase: 25/08/2023
What Matthew Griffiths said about Camlab:
Everything handled professionally. Guys in the stores were superb as I was picking up last thing on a Friday afternoon
Camlab Support
Camlab
10 months ago
We appreciate the feedback, and are glad to hear that the items were as expected and working well. We have passed your kind comments onto the warehouse team. Regards Matt
Product reviews
The Palintest products picked up are as expected and easy to use in the field.
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Trusted Customer
11 months ago
Date of purchase: 29/08/2023
Very friendly and efficient customer service. Fast delivery, thank you
Camlab Support
Camlab
10 months ago
Thank you. We aim to ship in stock items the same day. Regards, Charlotte.
Product reviews
Just what we needed. Thank you
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Trusted Customer
11 months ago
Date of purchase: 14/09/2023
Great service and delivery was quick once our procurement team had placed the order
Product reviews
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Trusted Customer
11 months ago
Date of purchase: 08/09/2023
When I received my shipment, it was damaged. I complained to Camlab, but I never received a response.
Camlab Support
Camlab
10 months ago
I'm sorry to hear that your shipment was damaged. I can see that you enquired about our policy on damaged goods to which we replied. We were not aware at the the time that you had received a damaged package. We will be in touch shortly to discuss making this right and will supply replacements for any items that were received damaged. Regards, Christine.
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William Safi
11 months ago
Date of purchase: 19/09/2023
What William Safi said about Camlab:
Quotations are done very fast. Order confirmation not bad. But packing takes a long time , more personnel in needed to speed up the process. Discripancies are observed between the packing list and th
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Camlab Support
Camlab
10 months ago
It looks as though 2 orders were combined on the shipment which may be the reason for the perceived discrepancy. We apologise for any confusion. Kind Regards, Matt.
Product reviews
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Trusted Customer
11 months ago
Date of purchase: 08/09/2023
Quick and reliable.
Camlab Support
Camlab
10 months ago
Thank you for your kind review. We have passed the feedback onto the warehouse team. Regards, Christine.
Product reviews
Good product, always ordered.
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Trusted Customer
11 months ago
Date of purchase: 17/08/2023
I ordered two carbon filters for a specific machine and asked for pre-filters to go with these. Supposedly the technical department took months to look into the correct pre-filters only to come up wi
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Camlab Support
Camlab
10 months ago
We apologise for the delay. Although the item was supplied free of charge, as we haven't met our usual high standards on this occasion we are investigating what caused this and hope to improve our service in the future. The item is now set up on our system which should reduce any future delays. Regards, Matt
Product reviews
The carbon filters are fine but the pre-filters were cut badly and required trimming; this was after waiting months for the technical department to determine a G4 fabric was suitable.
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Adam Wodzynski
11 months ago
Date of purchase: 15/09/2023
What Adam Wodzynski said about Camlab:
Very kind and helpful team
Camlab Support
Camlab
10 months ago
Thank you for your positive feedback, we've passed the comments onto the team. Kind Regards, Charlotte.
Product reviews
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Trusted Customer
11 months ago
Date of purchase: 10/08/2023
Items well priced and as described. Delivery was very fast.
Product reviews
As expected. A little pricy, but filter papers have got that way.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.