so about 2mins after I made my remarks, I rec'd a call from emodels to apologise that the wrong product was sent, and they are going to refund my pnp.
Now thats pretty good service, thanks
Ordered three items. Received email saying that one of the items was actually not in stock even though it was advertised on the website. I wasn't happy about this as the items were meant to be a gift
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Trusted Customer
12 years ago
I originally ordered three items from this company but one was unavailable. This was resolved very quickly in a professional manner and I received excellent customer service. The staff at emodels are efficient at contacting you if they ever need to and have been very friendly when I have spoken to them. I would use this website again to purchase models.
The Professional Model Hobby Store and Online Retailer - based in Staffordshire open to the public. Accredited Online Retailer, Low Prices Guaranteed, Lower than RRP and Next Day Delivery!
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
The Professional Model Hobby Store and Online Retailer - based in Staffordshire open to the public. Accredited Online Retailer, Low Prices Guaranteed, Lower than RRP and Next Day Delivery!