Thank you very much for recently taking to fill out a review using Feefo in conjunction with Gems TV.
I was really pleased to hear that you are experiencing fast efficient deliveries and in general the items look even better in person that they do on air.
However I would like to take this opportunity to invite you to call me on 08456122000 or email me at Harvey.Marvin@gems.tv with a convenient time and I will call you back to discuss the issues raised further. Which of course are the broken clasp on the Tanzanite pendant with chain and the Black and white diamond sterling silver earrings not quite meeting your expectations. If you have any further comments I would love to hear them so that we can continue to try and improve our products and services to enhance your shopping experience.
Kind regards,
Harvey Marvin | Help team member
The Genuine Gemstone Company Limited | Eagle Road Studios, Unit 2D, Eagle Road, Redditch, Worcestershire, B98 9HF | www.tggc.com
T: +44 (0) 1527 406 100 | F: +44 (0) 1527 406 128 | Harvey.Marvin@gems.tv
Registered in England and Wales: Company No. 6365402
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