Thank you for taking the time to complete our customer satisfaction survey, as we love to hear our customers views on our products and service.
We very much appreciate your kind comments regarding your opinion of our jewellery and service to date but would like the opportunity to discuss with you your concerns which you have raised.
I appreciate how important clear and accurate information is for all of our customers with regard to any changes in the goods or services which we offer, and we will always try to clearly inform you of any such changes. We do however realise that this case has been a little different insofar as it moved along rather rapidly which didn’t allow for the time that we would have liked to update you on all of the changes.
As a gem collector it is even more crucial to know when the shows are going to be scheduled so that you have sufficient time to plan ahead to potentially grow your collection further. I have passed your comments onto our show producers as part of continually trying to improve our service.
You can however feel free to contact us on 08456122000 pressing option 5 to discuss any particular gemstones that you maybe after and our help team will be more than happy to assist. We will also be able to provide you with any information that you may require regarding the new ‘Lounge’ service which has recently been launched and also place orders for you at your convenience.
Kind regards,
Harvey Marvin | Help Team Member
