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Grape Tree Reviews | Customer Service Reviews for https://www.feefo.com/reviews/grape-tree | Feefo

Displaying all 13,630 reviews

Alan

Rutland

8 years ago

Date of purchase: 06/02/2016

What Alan said about Grape Tree:

Very efficient service and delivery next day.

Elder

Skipton

8 years ago

Date of purchase: 24/03/2016

What Elder said about Grape Tree:

Everything was great, he loved everything but the chocolate 😃

maryChattin

Redhill

8 years ago

Date of purchase: 23/02/2016

What maryChattin said about Grape Tree:

great prices, very good customer relationship, and speedy delivery. Not forgetting beautifully presented orders in the post

Janet

Ashford Kent

8 years ago

Date of purchase: 22/02/2016

What Janet said about Grape Tree:

The product and price is good but my package was sent to the wrong address or rather the delivery man couldn't find my address. I was left to chase the thing up and I was left waiting a long time befo

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Neil

Grape Tree

8 years ago

Good morning Janet,

thank you for taking the time to give your feedback. We certainly acknowledge that there were issues with our previous courier company which is why we moved to fully tracked services from Parcel Force at the end of March.

Now all orders can be tracked right the way to your door via email and text message so you always know where it is.

We hope you will give us another try!

Regards

Grape Tree

John

Dorset

8 years ago

Date of purchase: 16/03/2016

What John said about Grape Tree:

Goods arrived well packed and in double-quick time, and included a free bar of chocolate! I strongly recommend Grape Tree, and use their stores whenever possible.

Trusted Customer

8 years ago

Date of purchase: 29/02/2016

It took a long time for my order to be delivered and I had to chase it up twice. When I ordered all the items were shown to be 'in stock' and then to be eventually told that they were waiting for one

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Neil

Grape Tree

8 years ago

Good morning Irene,

thank you for taking the time to offer your feedback on our service. As you can imagine with the large number of product lines that we hold as a business (approximately 1000) that unfortunately from time to time there are discrepancies in the stock levels. Upon realising the error our online staff sourced the missing item from one our retail stores in order to minimise the delay as far as possible.

In any case we would like to apologise for the inconvenience. If you would like to get in touch with us at online@grapetree.co.uk we will arrange a voucher for 20% off your next order with us.

Regards

Grape Tree

Keith

Northumberland

8 years ago

Date of purchase: 31/01/2016

What Keith said about Grape Tree:

Previously visited Gretna Gateway or Carlisle branches regularly but after moving to Northumberland now order over internet. Selected products do not appear to be available elsewhere and are good qual

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Stephanie

Gloucester

8 years ago

Date of purchase: 28/03/2016

What Stephanie said about Grape Tree:

I ordered some items from the Grape Tree as they were very reasonably priced and I had heard good reviews about them. The items arrived within 3 days of placing my order and came very well packaged. I

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Lorraine

Plymouth

8 years ago

Date of purchase: 02/03/2016

What Lorraine said about Grape Tree:

I have found the service of Grape tree to be excellent.

Trusted Customer

8 years ago

Date of purchase: 20/03/2016

They decided to deliver to incorrect address even though correct one was specified as delivery address and PayPal default. Had to contact courier to find who sent parcel, then had to contact grape tre

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Neil

Grape Tree

8 years ago

Good afternoon Sophie,

thank you for taking the time to give your feedback.

We certainly acknowledge that there were issues with our previous courier on occasion which is why we moved to Parcel Force from the end of March to take advantage of their fully tracked services with the intention of shortening delivery times and improving the customer experience. Customers can now track their parcel all the way to their door via email and SMS notifications and even rearrange the delivery date if they are not going to be available.

I can also reassure you that our staff did contact the courier at that time as promised but unfortunately the instructions given were not followed. Another reason to make the move that we have done.

Regards

Grape Tree

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About Grape Tree

Grape Tree now has over 130 retail stores selling a variety of health food, nuts, seeds, dried and crystallised fruit, snacks, confectionery, cooking and baking ingredients.

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01384 278639

Unit 2, Dandy Bank Road, The Pensnett Estate, Kingswinford, West Midlands, DY6 7TD, United Kingdom