My main priority for satisfaction was that you keep the larger and taller sizes
Product reviews
Excellent quality, good fit, thank goodness you keep the larger,taller sizes that are unavailable at John Lewis
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Trusted Customer
12 years ago
Date of purchase: 18/06/2012
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Trusted Customer
12 years ago
Date of purchase: 17/06/2012
The site was helpful, delivery on time, suit as ordered - very pleased, would use again.
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Trusted Customer
12 years ago
Date of purchase: 11/06/2012
I have to say that the customer Service in the Chelmsford High Street branch was excellent the only reason I order online was to get the discount but if it wasnt for the helpfulness of the gentlemen i
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Trusted Customer
12 years ago
Date of purchase: 15/06/2012
Awful. I paid for next day delivery, placing the order on the Saturday. I didn't receive the suit until the Thursday even though I was email's confirming the suit would reach me by Tuesday.
Moss Bros
Moss
11 years ago
Making sure that your order reaches you promptly and when expected is one of our top priorities. We are sincerely sorry to hear that we have let you down on this occasion and I must assure you that this experience is certainly not indicative of our service as a whole.
A complaint has been raised with our courier service and we will do everything possible to avoid something like this happening again. We will be in touch to offer our assurances.
Kind regards
Moss Online Customer Care
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Trusted Customer
12 years ago
Date of purchase: 12/06/2012
Good quality service fast delivery.
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Trusted Customer
12 years ago
Date of purchase: 17/06/2012
Excellent service, very rare that iam ever sent a txt with an option to choose the day of delivery with a txt telling me the hour of expectation on the day. All previous orders have all been Delivered
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Trusted Customer
12 years ago
Date of purchase: 16/06/2012
Fast delivery, impressed . Also please with being kept informed of when delivery would occur.
Product reviews
Disappointed that the tie and hankerchief although advertised both as wine, were in fact different colours
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Trusted Customer
12 years ago
Date of purchase: 16/06/2012
Excellent service and communication. Returns options very good, also.
Product reviews
There was damage to one cuff (double cuff shirt) - also, no option for putting damaged item as a code on return form.
I would describe it as burgundy rather than purpl, but it is a good shirt.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
A passion for style, unrivalled expertise and a proud heritage that spans over 170 years. We’re all about making you feel on form, about giving you the confidence to take on any moment.