Good Afternoon,
Thank you for taking the time to leave a review.
I am sorry to hear of your experience. We will do everything in our power to prevent this situation from occurring again. I'd like to thank you for bringing this matter to my attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.
Kind regards,
Aneela