Thank you for your feedback. I apologise for the inconvenience caused by this issue. We do try to process our returns as quickly as possible, and our specialist team are available to carry out a full manufacturers inspection on products at all times. It is a standard procedure to ask our customers to send all returns back using a recorded service, as without this evidence, we cannot see if the goods have reached us, this also provides insurance for your returns cost and item.
Please let me know if there is anything further I can do to help,
Best Regards,
Verity
