Thank you for your feedback. We would like to apologise for the way you feel regarding our customer service. I have looked into the order, and can see a claims form has been processed which is our standard procedure for lost parcels. As we work from a live feed, items can come in and out of stock at all times. We hope that these issues have been rectified for you at this time, as I can see that your replacements have been sent. However, if there is anything more that I can do to help, do not hesitate to contact me.
Best Regards,
Verity