Thank you for your feedback. I apologise for the undue delay on this delivery. I would like to confirm that your goods have successfully been dispatched from our warehouse, and shall be with you shortly. The goods were held due to a system error, which has been dealt with as quickly as possible. We have refunded the £4.99 postage cost, and ths will be showing in your account in 24-48 hours. Once again please accept our sincere apologies.
Kindest Regards,
Verity