We welcome your feedback and we are aware our third party call centre, which provides telephone consultation for pre existing medical conditions, is currently under considerable pressure as they see high demands for their services. The calls are not quick due to the in-depth process they need to follow. This is resulting to excessive call wait times.
To try and relieve the call centre, we are encouraging as many people as possible to complete their medical declaration online. This can be done by visiting the following website
https://www.gow.millstreamonline.com/standalonequote/start
We hope your forth coming travel goes well and we can only apologise for the wait time you experienced with our medical screening team