We're sorry to hear that you have experienced problems. Our Emergency Assistance line is available to our policy-holders at all times whilst they are away from the UK, and whilst there are times that it is busy with incoming calls, it is always disappointing to hear that you had problems getting answered. We have contacted our Underwriter's Claims team in relation to the issues that you have raised, and we have attempted to call you to discuss this matter further. Please give us a call on 01424 223964 or send us an email on enquiries@go-walkabout.co.uk and we can update you on what we have learned from the Claims team, and endeavour to help you progress your claim. Thank you.