Thank you for getting in touch. We ask customers to initially review our customer service, if they have spoken to us on the phone or undertaken the medical screening process, or they may have bought their policy on our webisteand have some some useful insights about the ease of purchase. It's also useful to hear people's thoughts on their chosen policy's benefits, or any other relevant feedback, whilst the research/purchase process is fresh in their minds. If a claim does unfortunately arise, we are confident that our Underwriter's Claims team would process your claim in a timely and fair manner, and your invitation to review our travel insurance remains open to you, if you wish to comment at a later time. We wish you all the best for your travels.
