Hello,
Thank you for taking the time to leave us your feedback.
I am truly sorry to hear about your experience and I completely empathise with your frustration at not being responded to in a timely manner.
I personally followed up with our customer support team, and it appears your emails were accidentally marked as spam, which is why we were unable to respond to you on time. I can confirm we have since marked you as a safe sender and will be prompt in our communications with you moving forward.
Our customer support team also advised me that they attempted to reach you today via phone, however, you may not have been available when they called. As such, they emailed you earlier today regarding your order.
We await your response and will be sure to resolve this issue as soon as we can. In the interim, if you require any additional clarification, please call us at 0207 112 9014 or chat with our team via live chat at www.pharmica.co.uk.
Saim, Pharmica.