I did not realise the product came with no support stands, so I am unable to use it. Wished to return but no contact from the support team meant i now have a product that is of no use to me..
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
thanks for your feedback. We're sorry that the product does not meet your expectations. The item description does state that the product does not come with poles but we will ensure that this stands out on the description page from now.
Pool & Spa Warehouse Team
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Trusted Customer
10 years ago
Date of purchase: 11/23/2013
Thankyou for this feedback. I found the delivery service good and the package came with all that was ordered. The hose components are quite sturdy.
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
thanks for the feedback. It may be that you have purchased the wrong type of cleaner for your type of pool.
Pool & Spa Warehouse Team
Product reviews
I am finding that this cleaner gets stuck in the corners of the pool and doesn't move on. Thus it can stay in one position for the duration of the pump cycle. Please can you suggest a solution.
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Trusted Customer
10 years ago
Date of purchase: 01/31/2014
Great service fast and quick
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks.
Pool & Spa Warehouse Team
Product reviews
Perfect
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Trusted Customer
10 years ago
Date of purchase: 12/06/2013
ordered pump on line. did not talk with service people. Pump arrived in good time and without any hassles.
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for the review Janet!
Pool & Spa Warehouse Team
Product reviews
Does the job very well.
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Trusted Customer
10 years ago
Date of purchase: 11/30/2013
I received what I ordered in good time.
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
thanks for the feedback - we're sorry to hear that the crab claw was torn off. This is feedback that we would definitely pass on to the manufacturer. We are happy to send you a replacement product. Please send us an email to social@poolandspawarehouse.com.au and we will arrange this for you.
Pool & Spa Warehouse Team
Product reviews
On the third occasion that we used the Crab Sunshade, another child grabbed the crab's claw and it tore off the rest of the float (the tear occurred where the tip joined, not at the base) causing the
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Trusted Customer
10 years ago
Date of purchase: 01/06/2014
I needed to ring to confirm receipt of the order - which had not been processed, but the order was prioritised and was received prior to leaving on a holiday - meaning our Baracuda was back in action
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Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for taking the time to review Maxine.
Pool & Spa Warehouse Team
Product reviews
Difficult to differentiate between the real thing and the generic
Difficult to differentiate between the real thing and the generic
Great to be able to purchase minor parts separately
Hose now protected - wasn't previously
Marginally pricier than a supermarket purchase
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Trusted Customer
10 years ago
Date of purchase: 12/01/2013
My order was received promptly without any problems. The price was the best I could find anywhere.
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for the review. We hope you keep enjoying Kreepy Krauly products.
Pool & Spa Warehouse Team
Product reviews
This is the second Kreepy Krauly I have had. Very happy with the performance. I have tried another brand but went back to Kreepy Krauly because it works.
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Trusted Customer
10 years ago
Date of purchase: 01/02/2014
Great service, and quick delivery!
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for the feedback Heather.
Pool & Spa Warehouse Team
Product reviews
Already one of the rings has cracked at the join.
I have returned them to you for replacement.
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Trusted Customer
10 years ago
Date of purchase: 12/14/2013
Shop was open
Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for the review. If in doubt about any product, please phone us or shoot us an email and we will happily provide you with advice to ensure you purchase the right product.
Pool & Spa Warehouse Team
Product reviews
Filter mat not well supported
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Trusted Customer
10 years ago
Date of purchase: 12/16/2013
Had a $20 off special - website would not allow the coupon code. Rang and spoke with them direct and the person knew nothing about it. No one would call me back and only got the $20 off because I ke
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Pool and Spa Warehouse
Pool and Spa Warehouse
10 years ago
Thanks for taking the time to provide us with feedback. We apologies for the inconvenience. On the terms of offer page, we provide a support email (social@poolandspawarehouse.com.au) that you can contact if you have problems with the coupon. We will usually be in touch almost immediately. Once again, sorry for the inconvenience caused.
Pool & Spa Warehouse Team
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