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The Perfume Shop Reviews

https://www.theperfumeshop.com

The UK's largest specialist fragrance retailer

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ratings over the past year

The Perfume Shop is no longer an active Feefo customer
Displaying all 104,939 reviews
Trusted Customer
8 years ago
Date of purchase: 05/08/2016
Superb!
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Trusted Customer
8 years ago
Date of purchase: 05/13/2016
I purchased the Very Irristable Gift Set and it looked lovely on line, I had not realised it was a lip gloss with the perfume I thought it was a purse spray - hence more disappointment. It was also m
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Emily
The Perfume Shop
8 years ago
Hi there,

Thank you for taking the time to send us your feedback on this item. I'm sorry to hear you were disappointed, it does state in the product description that the set contains the fragrance and the lip gloss. We do often have items with purse sprays, so keep an eye out when you're next shopping with us. Emily
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Iain
Manchester
8 years ago
Date of purchase: 05/22/2016
What Iain said about The Perfume Shop:
Service was quick and packed well. Only problem did not offer a second address for delivery.
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Trusted Customer
8 years ago
Date of purchase: 05/29/2016
It's my best shop I love the perfume shop and all the girls in them are so nice and helpful
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Trusted Customer
8 years ago
Date of purchase: 05/06/2016
Fast service as ordered night before. Emailed when product available for collection. On collection had requested gift wrap but wasn't wrapped in collection. Staff did sort quickly.
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Mary Watson
Cowes Isleof Wight.
8 years ago
Date of purchase: 05/03/2016
What Mary Watson said about The Perfume Shop:
Very good. Received requested goods on time.
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Pam
Berkshire
8 years ago
Date of purchase: 05/09/2016
What Pam said about The Perfume Shop:
Excellent and speedy service
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Nicholas
London
8 years ago
Date of purchase: 05/06/2016
What Nicholas said about The Perfume Shop:
Not very clear in terms of delivery date
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Emily
The Perfume Shop
8 years ago
Hi there Nicholas,

Thank you for your feedback on our delivery times. I'm sorry to see that this was unclear for you. I can see that you placed a Click and Collect Standard order, which you would have been advised about when selecting your chosen store to collect from. We are always looking at ways we can make things easier though, and will certainly revisit this part of online ordering. Emily
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jayne
Plumstead
8 years ago
Date of purchase: 05/25/2016
What jayne said about The Perfume Shop:
good customer service.got a friendly yet professional service.
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Trusted Customer
8 years ago
Date of purchase: 05/26/2016
Ordered perfume. Never got email to pick it up so a week later contacted the perfume shop to be told that it was over ordered. Never got my perfume. Dreadful experience won't be using the perfume shop
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Emily
The Perfume Shop
8 years ago
Hi there,

Thank you for your feedback. I'm really sorry to see that your experience was so negative. We will always endeavor to make sure stock is available where our customers need it, and if that' not possible like in this case, you should have been notified immediately. This happens very rarely and I'm sorry that you were so affected. Emily
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About The Perfume Shop
The Perfume Shop is the UK’s largest fragrance retailer with over 210 stores across the UK & Ireland and is the go-to place for all things fragrance. Stocking nearly 130 brands you’ll find everything from designer fragrances, classic perfumes, celebrity scents, aftershaves, and face and body products all at affordable prices. With the largest number of fragrance graduates nationwide The Perfume Shop offers unrivalled fragrance expertise in-store and online with live advice from in-store experts while you shop. Looking for perfume reviews? The Perfume Shop is here to help. The Perfume Shop also offer unique services including gift wrap, personalised ribbon and bottle engraving to give that perfect finishing touch to your gifts. Get more from The Perfume Shop and unlock scent-sational benefits all year round with the VIP Members Rewards card.
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07822938762
Cressex Business Park, The Gateway Gentre, Coronation Road, Cressex Business Park, High Wycombe, HP12 3SU, United Kingdom
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About The Perfume Shop
The Perfume Shop is the UK’s largest fragrance retailer with over 210 stores across the UK & Ireland and is the go-to place for all things fragrance. Stocking nearly 130 brands you’ll find everything from designer fragrances, classic perfumes, celebrity scents, aftershaves, and face and body products all at affordable prices. With the largest number of fragrance graduates nationwide The Perfume Shop offers unrivalled fragrance expertise in-store and online with live advice from in-store experts while you shop. Looking for perfume reviews? The Perfume Shop is here to help. The Perfume Shop also offer unique services including gift wrap, personalised ribbon and bottle engraving to give that perfect finishing touch to your gifts. Get more from The Perfume Shop and unlock scent-sational benefits all year round with the VIP Members Rewards card.