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WoolOvers Reviews | Customer Service Reviews for https://www.feefo.com/reviews/wool-overs-uk | Feefo

Displaying all 101,170 reviews

Margaret

Edinburgh

13 days ago

Date of purchase: 08/16/2024

What Margaret said about WoolOvers:

Items arrive either on schedule or ahead

WoolOvers CS

WoolOvers

13 days ago

Good afternoon Margaret, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Rachel

Southampton

13 days ago

Date of purchase: 08/17/2024

What Rachel said about WoolOvers:

The cardi was advertised as in stock but took several weeks to be despatched. I did get an email once it was on the way. Not sure why there was a delay.

WoolOvers CS

WoolOvers

13 days ago

Good afternoon Rachel, Thank you for your 4-star review, we are sorry for the delay with your order, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Lovely soft lambs wool, cosy in these chilly late summer days. I would like it even better if the zip opened from the bottom as well as it’s quite a long cardi and when you sit down it bunches on you

...

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WoolOvers CS

WoolOvers

13 days ago

Good afternoon Rachel, Thank you for your positive feedback, we are pleased you are happy with your cardigan, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Trusted Customer

13 days ago

Date of purchase: 08/17/2024

It’s very easy to order online from Woolovers and you can be sure that you will receive your goods swiftly and in good condition. Woolovers are a company that avoid the use of plastic in their packagi

...

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WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Harry

13 days ago

Date of purchase: 08/17/2024

What Harry said about WoolOvers:

The first agent said used the labels on the invoice to return the ill-fitting jumper. The PO wouldn't accept the parcel. I then phoned your company again and that's when your 2nd agent maintained it

...

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WoolOvers CS

WoolOvers

13 days ago

Good afternoon Harry, Thank you for your review, we are sorry for the issue, we do not do free returns, you would indeed need to pay to return the item, unless you purchase the £2.50 return label at the time of ordering, these last for one year and can be used on future orders, these are non-refundable, if an item is deemed faulty we would refund the postage costs or send you a return label, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Product reviews

I ordered 2 different jumpers, one of which was lambswool, both medium size. One fitted perfectly and the lambswool was too small. You then made me pay for the return which was very unfair since it

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WoolOvers CS

WoolOvers

13 days ago

Good afternoon Harry, Thank you for your feedback, we are sorry for that issue, we have issued you a refund of £10 for the inconvenience caused to you, you should receive this within the next 2-4 days, we appreciate you taking the time to leave your review, and we are sorry for the inconvenience. Kind regards, Jason. Customer services.

Trusted Customer

13 days ago

Date of purchase: 08/17/2024

Prompt delivery and information.

WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

13 days ago

Date of purchase: 08/17/2024

efficient

WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

13 days ago

Date of purchase: 08/17/2024

Great range of clothing for both sexes, with a mix of fabrics, colours and sizes. The only thing that annoys me is if you do an exchange and have root send it back there’s no “free postage” or anywhe

...

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WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Lovely mix of colours and not in huge patterns which I can’t waer. The material is so soft and warm. Woo lovers need to do more in different colours and different sized patterns.

WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your positive feedback, we are pleased you are happy with your shirt, we appreciate you taking the time to leave your review. Kind regards, Jason. Customer services.

Trusted Customer

13 days ago

Date of purchase: 08/03/2024

First class.

WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Judith

13 days ago

Date of purchase: 08/03/2024

What Judith said about WoolOvers:

Prompt and helpful.

WoolOvers CS

WoolOvers

13 days ago

Good afternoon Judith, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

Trusted Customer

13 days ago

Date of purchase: 08/17/2024

Order dealt with efficiently and delivered promptly

WoolOvers CS

WoolOvers

13 days ago

Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.

Product reviews

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About WoolOvers

Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.

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0845 073 1044

WOOLOVERS HOUSE, VICTORIA GARDENS, BURGESS HILL, West Sussex, RH15 9NB, United Kingdom

Womens Button Through Jumpsuit Dark Storm

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WoolOvers Reviews

Tropical Embroidered JumperI love the colours and the feel of the garment which is a great fit.More reviews of this product (18)View product website

Lambswool Zip Thru CardiganLovely soft lambs wool, cosy in these chilly late summer days. I would like it even better if the zip opened from the bottom as well as it’s quite a ...More reviews of this product (1,060)View product website

Womens Linen Pocket Tunic DressThe fabric is lovely but the dress is too big all over. I’m petite size 8 in most clothes.More reviews of this product (1,924)View product website

Linen Turnback Sleeve TopLoved the quality and design of the fabric but it was too big fir my petite size 8 body. The top was returned so I’m unable to comment on its washabil...More reviews of this product (15)View product website

Lambswool Classic CrewI ordered 2 different jumpers, one of which was lambswool, both medium size. One fitted perfectly and the lambswool was too small. You then made me ...More reviews of this product (1,083)View product website

Cashmere & Merino Classic V Neck Knitted JumperIt fitted and I didn't have to pay to return it.More reviews of this product (883)View product website

Textured Stitch Waterfall CardiganColour and fit.More reviews of this product (6)View product website

Argyle And Cable Textured CardiganNot muchMore reviews of this product (13)View product website

Crew Neck Cotton CardiganBeautiful colour, the small size fits me well, warm enough to wear with a t-shirt and in the winter I’ll wear it with a thicker polo neck or shirt....More reviews of this product (14)View product website

Soft Touch Jersey ShirtLovely mix of colours and not in huge patterns which I can’t waer. The material is so soft and warm. Woo lovers need to do more in different colours...More reviews of this product (319)View product website

Womens Lambswool CrewCosy for all year round. I like it with a shirt underneath but can be worn on its own. Good range of colours and a decent price.More reviews of this product (1,395)View product website

Cashmere & Merino V Neck Knitted JumperGorgeous colour, not too deep a v neck, soft enough to wear on its own. Good length and in plenty of colours.More reviews of this product (1,529)View product website

Floral Printed JumperLove the high neck and the blend of colours. It’s got long sleeves too which is a bonus as “up north” we need them! More colours please Woollvers....More reviews of this product (13)View product website

Printed CulotteI did not like the cut or feel of them so passed them on to someone else, who has taken them to a charity shop!More reviews of this product (29)View product website

Casual Denim JacketGood style. Good material and good fitMore reviews of this product (27)View product website

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