Dear Rae
Thank you for takin the time to share your review with us, I appreciate your honesty here as it highlights areas where we can improve in our service delivery as a business.
I have forwarded this feedback to our client onboarding team for their review as well. If there is anything else we can do to support you, please do not hesitate to call us on 1300 651 41. Thank you once again.
Regards
Molly