Hi,
I know Holly has now spoken to you about your concerns, as has Nick our Head of Travel. We're very glad we have ironed out the issues and look forward to arranging an amazing holiday for you both. We pride ourselves on our in-depth knowledge of 'our' destinations and Holly is no exception - she has in fact recently returned from a long research trip in Myanmar. We're also sorry about the misunderstanding over the time of the telephone call. We totally agree with you: it's crucially important to stick to arrangements like that.
Do please feel free to contact me directly if you have any further concerns.
Best,
Sam
Co-founder & MD
