Reseñas de Fox & Sons

Hello Mrs Tidey, thank you for taking the time to leave a review of the Burgess Hill branch on Feefo. It is so disappointing to see that you felt as though the service of the team warranted a 2* review. We strive to offer the best customer service available and clearly, this is something that was lacking throughout the sales process. We will pass on your comments to the branch for them to review. If you would like to expand on the issues mentioned above then please don't hesitate to forward an email to socialmedia@sequencehome.co.uk and we will be more than happy to look into things for you. Best Regards.

Hi there, thank you for taking the time to leave a review of the team in Hastings on Feefo. It is really disappointing to see that you feel the service offered merited a 1* review. I have spoken to both the Branch Manager and the Complaints Dept regarding the £400.00, this figure pertained to a private agreement between yourself and the purchaser for service charges still owed and a futon mattress. Our Complaints Dept. refuted your complaint and offered £75.00 to you. As our complaints procedure has been exhausted you have been advised to write to the Property Ombudsman if you are still unhappy about the outcome. TPOS can be reached on:

The Property Ombudsman 

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

T: 01722 333306

E: admin@tpos.co.uk

W: www.tpos.co.uk

Again, we are very sorry that you feel dissatisfied and I hope that this information has helped. Best Regards.