Hello. We do have to apologise - We had a rolling nightmare with the Container arrival associated with your order. We did do everything in our power to try to keep it on track and to keep our customers updated but every conceivable thing went wrong to delay this delivery and then of course we had the ultimate disaster of sending the despatch notification prematurely. This came about because we had received the notice that the Container had left the Port and was on the way to our warehouse and what could go wrong? So, the Warehouse team prepared all the despatch labels, to save time – Disaster struck again – There were two Containers expected and the shippers had notified us on the wrong Container arrival, hence your delivery was delayed a further week. We do believe you now have your machine now and hope it is working well for you. We are thankfully over our supply issues and have enough stock to see us through 2022.Thanks for bearing with us, we do hope you trust that this was exceptional and not a normal level of service we could ever condone. Apologies once again Best wishes
