Many thanks for providing your feedback. We have looked into your file and can only apologise for the lack of updates. This will be addressed with the team to ensure more timely updates are provided in future. We'll also address the repair delays with our Bodyshop Management Team. I can see that you raised the issue regarding the courtesy car with our claims team and, as they advised, we can only provide a repairer courtesy car, which is usually a small vehicle. These vehicles are not intended to replace your existing vehicle, but to provide mobility whilst your vehicle is off the road. We're sorry that you were unhappy with the service provided - please accept our apologies. Once again, many thanks for providing valuable feedback.