Reseñas de Romans

Thank you very much for your kind words which I will pass on to our Camberley team, I hope you have a very enjoyable tenancy in your new home, Kind Regards, Richard O'Neill, Regional Lettings Director

Thank you for your very positive review of the Aldershot team and in particular Daniel Hill and Alison

Savva.

They work very hard to try and ensure they deliver the best possible service to their clients and I am glad to hear that you found dealing with Romans a positive experience.

Enjoy life in your new flat!

Regards

Scott Caudwell

Senior Manager

Romans

Thank you for your positive review on the team at Romans Aldershot  and we take on board your feedback regarding the circumstances of the sale.

The team are always enthusiastic and delighted when a sale completes and we deliver the desired result for our client but we take your point about being perhaps over enthusiastic on this occasion.

Thanks again for the feedback and taking the time to complete a review and if we can help again in the future we would be delighted to work with you again

Kind regards

Scott Caudwell

Senior Manager

Romans

Thank you for taking the time to complete a review on your experience with Romans Aldershot and we hope you are enjoying life in your new home!

We are sorry for any communication issues regarding the chain as we always strife to provide as much feedback and updates throughout the process but at times it is equally frustrating for us when we are reliant on updates form other parties involved in the chain.

Thanks again for the feedback and we are delighted to have delivered a result with the house sale that you were happy with and we wish you all the best in your new home.

Kind regards

Scott Caudwell

Senior Manager

Romans

Thank you for your comment and I apologise for any problems you may have experienced. Please contact me as I would like to attempt to resolve this with you directly. Ensuring our customers have a good experience with Romans is important to me, my team and to the Romans Group and on the occasion that someone may feel they have not enjoyed their experience I would like to attempt to understand why. My contact details are jsumner@romans.co.uk or 0118 9538715, Kind regards, John Sumner Regional Lettings Director

Thank you for your comments and the positive feedback, I am sorry to hear that there was an issues regarding the curtains which I understand has been resolved, please do not hesitate to contact me or our Fleet team should you have any further problems, Kind Regards, Richard O'Neill, Regional Lettings Director

I am sorry to hear you are disappointed with Romans and I would like to understand what has happened. We have formal complaint channels to resolve problems, so I would appreciate it if you would contact me directly to discuss your experience. I can be contacted on 0118 9538715 or jsumner@romans.co.uk I will await to hear from you.John Sumner, Regional Lettings Director