Good afternoon, Brenda,
I’m truly sorry to hear that the sizing chart we provided did not accurately help you find the right size for your Heelbo sleeve. I understand how frustrating this must be for you.
The sizing chart displayed on our website comes directly from the manufacturer. While we are not medically certified to size individuals, we strive to assist as much as possible through electronic communication.
As a US-based distributor, SME, Inc. USA partners with thousands of manufacturers worldwide. We value all our vendors equally and take pride in promoting several US-made products. These items are indicated by a US flag on our website, located in the top left corner above the product.
We appreciate your order and deeply value your feedback. I understand that our chat support may not have been as clear as needed. Our team will take appropriate steps to prevent any confusion in the future.
Thank you for bringing this to our attention, and we are here to assist you further in any way possible.
