Reseñas de SME Inc. USA

Thank you so much for your feedback, and we're so thrilled you enjoyed your Welcome Packet. Our records indicate that one of our Customer Service team members, Josh, emailed you on 10/02/20 to advise on the backorder situation. It appears these needles are still on backorder with an ETA to our warehouse of 11/10/20. If you would prefer to cancel this backordered portion of your order, please reply to Josh (josh@smeincusa.com) and he will get you squared away. Thank you so much for your patience and your business!

Thank you so much for your feedback. We will continue to work hard to earn back that 5th star! Which product for you has been inconsistent in quality and brand?

Thank you very much for your feedback and I am sorry you have not been satisfied with the performance of the electrodes you ordered. I do see you have tried two different electrode models. The great news is SME distributes a large variety of electrodes from several well-respected manufacturers. I suggest we provide you with some samples of other models before placing your next order. I am sure you will find the electrode that will meet your expectations given this opportunity. When you are ready, please reach out to OrderNow@smeincusa or call 800-538-4675 to facilitate this sample request. Thank you for your business!